Aug 16 2013
Webinar / Friday, August 16, 2013
2013 Customer Experience Findings from McKinsey & Company Webinar
Come hear McKinsey share its 2013 findings for North American banking and discuss key implications for creating value from customer experience excellence for credit unions. Filene Fellow Dorian Stone, partner at McKinsey & Company, will discuss how changing customer preferences and behaviors are shifting the approach that credit unions should take in their member experience efforts.
We’ll also live tweet during the webinar using the hashtag #filene.