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the lab* at Filene

Identify and implement proven solutions faster.
Fuel your organization’s growth.
Amplify your impact in the community. 
the lab* at Filene gets you answers to the questions that matter most.

the lab* at Filene Explained

The lab is Filene’s ongoing platform for testing new tools, products, and strategic solutions for their potential to help credit unions grow and deepen their impact. Each year, the lab works with a group of credit union sponsors and stakeholders to select and execute a set of “quick and nimble” tests identified through Filene’s research and market engagement. 

The lab’s efficient and collaborative approach to testing yields actionable insights to support the adoption of proven solutions and expand credit unions’ capacity for innovation.

The lab goes beyond idea generating and takes questions and new ideas emerging from Filene’s Centers of Excellence and communities and returns actionable insights and solutions for credit unions to put into action in real and tangible ways.

This type of work sets credit unions up for success, pairing resources (that none of us have time to build out individually) with actionable results that enable us to better serve our members.
Tonita Webb
Verity CU

Be Part of the lab* at Filene

Credit unions and system partners can still get involved in the lab* at Filene by becoming a sponsor. As a sponsor, you will:

  • Strengthen your credit union system's capacity for innovation and spark growth with cutting-edge research.
  • Join an exclusive cohort of forward-thinking credit unions and system organizations.
  • Participate in the selection of ideas to be tested from a set of vetted concepts.
  • Build relationships and learn from innovation experts, academics, and innovative-minded credit unions and system organizations.
Become a Sponsor

the lab* at Filene 2023 Test Results

Report

Year 1 Lab Results—Subscription-Based Pricing Models
During its inaugural year, the lab* at Filene completed the testing of four ideas focused on helping credit unions adapt and thrive in today's marketplace. These are the final results of our Subscription-based Pricing Models test.
Report

Year 1 Lab Results—Pocketnest: Financial Wellness as an Engagement Strategy
In times of financial uncertainty, credit unions must provide members with the necessary tools to achieve financial wellness in order to remain relevant and cultivate loyal, long-lasting, and productive relationships with both current and prospective members. Filene partnered with Pocketnest to test their financial wellness app as a solution for credit unions to offer more ways to engage with their members while helping them save more and become more financially sound.
Report

Year 1 Lab Results—Ignite Sales: Digital Engagement for Indirect Lending
During its inaugural year, the lab* at Filene has completed the testing of four ideas focused on helping credit unions adapt and thrive in today's marketplace. These are the final results of our Digital Engagement for Indirect Lending test, in partnership with Ignite Sales.
Report

Year One Lab Results: Rethinking Physical Space
During its inaugural year, the lab* at Filene has completed the testing of four ideas focused on helping credit unions adapt and thrive in today's marketplace. One of the four solutions was Rethinking Physical Space where participating credit unions and the lab* at Filene gathered qualitative feedback from members regarding the physical presence and use of branches.
Photo Album

Behind the Scenes
Take a look behind the scenes at the 2022 Lab Symposium held at Visa's Innovation Lab in San Francisco.

Webinar: the lab* at Filene, Year 2 Tests Revealed

Blog Post

Review webinar materials from the lab* at Filene, Year 2 Tests Revealed hosted October 26, 2023.

Webinar: the lab* at Filene Fueling Credit Union Growth

Blog Post

Review the webinar materials from the lab* at Filene Fueling Credit Union Growth hosted on May 30, 2023.

Credit Unions Set 2023 Testing Agenda for the lab* at Filene

Blog Post

During the first ever Lab Symposium held in San Francisco, five ideas were selected for further exploration among the lab’s sponsors.

Webinar: The Next Step for Innovation: the lab* at Filene

Blog Post

Review the webinar materials fromThe Next Step for Innovation: the lab* at Filene, hosted on April 19, 2022.

The Lab* at Filene Sponsors