Turn thoughts into action across your organization with relevant insights from Filene’s library focused on Member Experience and Service Excellence.
All Programs & Pilots
Advisory programs and services are rooted in research, based on real consumer need, tested in the market, and ready for action. They offer real solutions for your credit union.
Learn more about options available for each of these challenges below or contact us at [email protected] to customize options for your credit union.
Infuse innovation into your organization’s culture, create solutions to the most pressing needs of your members, and energize your leaders and team.
Speaking to Spark Action
Whether you are looking to engage your entire team, or you want to educate your board, or you want to inspire your constituents, Filene’s talent can bring the most relevant topics to life.
Test with Us
Small Business Lending & Independent Workers Resource Guide
Small businesses are central to the U.S. economy and society, yet the lives of small business owners and independent workers...
Employer-Sponsored Small-Dollar Loan
Collaborate with employers in your community to provide safe, affordable loans that help hardworking employees avoid predatory rates and fees...
ITIN Lending Program
Improve access to affordable and quality financial services and grow your loan portfolio by offering loans to serve consumers who...
Non-Prime Auto Loans
Having reliable transportation allows for increased access to employment, housing, and education. However, many credit challenged consumers lack reliable transportation...
Borrow & Save
Increase consumers’ economic security by providing an affordable small dollar loan with a payment term that makes sense for them...
Community Microfinance Small Business Lending
The community microfinance lending initiative helps low-income entrepreneurs from primarily underserved and underrepresented groups start their own businesses. The program...
Payday Payoff Installment Loans
This program uses an underwriting model based on alternative data and allows borrowers to consolidate up to $2,500 of high-cost...
“Sometimes we are so closely tied to our processes that we miss the pain points that are real and could be preventing us from truly creating member impact. The Filene methodology for innovation helped us to activate our ability to see the world through the eyes of our members.”
Vice President of Consumer Lending
Wright-Patt Credit Union
“We need to transform banking into something more than just transactions to increase loyalty, create new relationships and ensure our long term sustainability. This is why we partnered with Filene, an organization that understands the need – and that thinking differently matters."
Vice President, Brand
Libro Credit Union
Our goal is to become the leader in direct auto lending. We want to be our members’ first choice when they are ready to purchase a new car. As we discussed the current auto loan experience, it was clear that we needed to concentrate on removing roadblocks and speeding up the time that our members have to wait.
We knew we would have a fun, creative, and imaginative experience working with Filene. We also knew that we would be required to challenge our own world-view in a safe space. Our teams worked together over a two-day period to discover innovative ways to make our members lives better, by looking at challenges from their perspective. It was wonderful to see that our team members benefited from learning the Filene Innovation Method and just as we expected, our team members had a tangible takeaway that they shared with their teams immediately when they returned to the office.
Read their whole story here.
Filene is already known for researching topics that address our industry’s most critical concerns. We also provide in-depth customized exploration specific to your credit union’s unique needs, helping you solve complex business challenges.Learn More