Member Experience Workshop
Turn thoughts into action across your organization with relevant insights from Filene’s library focused on Member Experience and Service Excellence.
All Programs & Pilots
Advisory programs and services are rooted in research, based on real consumer need, tested in the market, and ready for action. They offer real solutions for your credit union.
Learn more about options available for each of these challenges below or contact us at [email protected] to customize options for your credit union.
Advisory Services
Do-It-Yourself
Testimonials
“Sometimes we are so closely tied to our processes that we miss the pain points that are real and could be preventing us from truly creating member impact. The Filene methodology for innovation helped us to activate our ability to see the world through the eyes of our members.”
Eric Bugger
Vice President of Consumer Lending
Wright-Patt Credit Union
“We need to transform banking into something more than just transactions to increase loyalty, create new relationships and ensure our long term sustainability. This is why we partnered with Filene, an organization that understands the need – and that thinking differently matters."
Brian Aalbers
Vice President, Brand
Libro Credit Union
Success Story
Wright-Patt Credit Union utilized a Filene program to help their credit union execute on innovation, ideas and cultural change. Here is their story:
Our goal is to become the leader in direct auto lending. We want to be our members’ first choice when they are ready to purchase a new car. As we discussed the current auto loan experience, it was clear that we needed to concentrate on removing roadblocks and speeding up the time that our members have to wait.
We knew we would have a fun, creative, and imaginative experience working with Filene. We also knew that we would be required to challenge our own world-view in a safe space. Our teams worked together over a two-day period to discover innovative ways to make our members lives better, by looking at challenges from their perspective. It was wonderful to see that our team members benefited from learning the Filene Innovation Method and just as we expected, our team members had a tangible takeaway that they shared with their teams immediately when they returned to the office.
Read their whole story here.
