Talent / Jan 13 2021
Workplace Design as a Strategic Human Capital Management Tool, Part 2
At a time when credit unions are reimagining their physical facilities, it is worth considering how workplace design can be...
Culture
Research related to the topic of culture.
Culture Research
Talent / May 31 2019
Workplace Design as a Strategic Human Capital Management Tool, Part 1
In today’s tight job market, competitive compensation and benefits are table stakes in attracting, recruiting, and retaining talent. What is...
May 22 2020
The New Credit Union Experience Research Event Recap
The focus of credit union’s work will always be about understanding the needs of members now, while taking actions to...
Business Strategy / May 21 2019
Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency
In this age of self-service, how can your member experience keep up—let alone outshine the competition? We explore two strategies...
Business Strategy / Nov 04 2019
Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
Credit unions have at their disposal many strategies to improve their members’ experience, but few devote resources to enhancing member...
Business Strategy / Jul 21 2020
Member Experience and Service Excellence, Part 3
There is no one-size-fits-all approach to improving member experience. This report shares conversations with credit union leaders on their efforts...
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