The New Credit Union Playbook

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With this resource, you can answer the three most critical questions for financial services organizations this year:

1) Digital Transformation: How can credit unions take advantage of new technological capabilities to enhance member experience, reimagine the branch, and rebuild the infrastructure of financial services?

2) Mining for Growth: How can credit unions resolve the “balance sheet crunch” by adding acquisition channels, embracing inclusive lending, using analytics to expand and deepen member relationships, and getting creative with new revenue sources?

3) Value Proposition: How can credit unions redefine their value prop and strengthen their position in the financial services industry by putting financial well-being, community social impact, and diversity, equity and inclusion at the heart of their strategy?

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