Filene Research Institute has partnered with Illuminas for Year 4 of the Credit Union Innovation Success Study. The Credit Union Innovation Success Study is designed to gather insights from members to optimize credit unions’ innovation strategy.
The study will help credit unions:
- Understand their business and social innovativeness based on the experiences of their members.
- Benchmark themselves against other credit unions, top-tier banks and other industries.
- Understand the drivers of perceptions of innovativeness.
- Learn how to become more innovative to better serve and retain their members.
Participating credit unions can use their survey results to prioritize innovation investments, grow member loyalty, and increase their innovativeness to ensure their organization is performing to industry standards.
What's In It for You?
FREE for Filene member credit unions. Participants receive the following:
- Personalized survey results (3-slide PowerPoint)
- Raw data of completed responses
- Data tables with gender/age data cuts (base size permitting)
- 15-20 minute presentation of individualized results
Sign up today if you're interested—regardless if this is your first or fourth year participating!
Deadline to register is May 19th, 2025!
Results from previous Credit Union Innovation Studies
Credit Union Innovation: The Member Perspective
Report
In today’s marketplace, satisfying consumer needs is not sufficient for service providers, including credit unions, to survive and grow. They must innovate. This study highlights the importance of business and social innovativeness among members.
Creating an Innovation Strategy that Drives Differentiation and Member Loyalty
Report
This marks the second year of the Credit Union Innovation Success Study. It is part of a broader six-year effort—the American Innovation Index™—that measures innovation in the US economy by quantifying the experiences of the customers from over 200 brands.
