Consumer Thinking and Behavior

Buy Now, Pay Later (BNPL) has shown explosive growth and is likely here to stay. Credit unions should look for opportunities to provide BNPL to their members.

This report focuses on two specific aspects of economic trends: rising income volatility and health care needs, and the role of credit unions in reducing the negative impacts of income volatility.

This brief proposes that the best way for credit unions to compete in the lucrative market for unsecured revolving credit (principally credit cards) is to help members reduce what they owe.

Credit unions are failing to connect with a very large and important part of the population: the politically disengaged. Unless...

This curated list of Filene Research Reports examines strategies, insights and actionable plans for marketing professionals to succeed in their organizational goals.

Your credit union can build life-long member loyalty by creating opportunities for members to reflect on their relationship with the...

There is no one-size-fits-all map of a member's needs, goals or expectations. Instead of focusing on a "purchase," consider using...

Why is it so hard for people to save money—and why do so many initiatives to encourage saving fail? Research...

The United States is polarized, socially and politically. This study finds that most people in the US admire credit unions...

What Filene’s research says about understanding young adults’ financial needs.

Survivors of domestic violence face unique financial challenges. This report provides an update on the Domestic Violence Recovery Loan program...

An analysis of credit union Yelp reviews provides actionable insights to better manage social media influence.

Participants in debt management programs (DMP) participated in research exploring the effects of mindfulness on consumer spending. Insights from this...

Rising consumer ambivalence toward vehicle ownership and the rapid pace of technological advances are converging to bring new opportunities and...

Filene's annual report on consumers' confidence in borrowing relies on recurring national surveys to measure consumers' attitudes about debt and...