Conexus Discussion Forum

For credit unions, the ability to analyze data—particularly predictive data analytics or using data to forecast future outcomes—is a critical component of a successful digital transformation. A case study of Kinecta Federal Credit Union presents a road map for how credit unions can leverage data analytics to build a data-driven culture and produce desired business outcomes.

This research brief provides resources for credit unions looking to provide LGBTQ+ financial services in a manner that will enhance their value proposition to grow and deepen membership engagement.

Effective leadership begins with three principles: transparency, trust, and fair treatment. Deployed effectively, the principles of open-book management can increase staff morale and productivity while propelling new growth. Another component to effective leadership is scanning ahead to prepare for shifts in your business. The practice of vigilance around potential changes, seeing sooner and acting faster, can be cultivated in leaders looking to steer their credit unions forward on...

As highly regulated players in a crowded financial services marketplace, credit unions need to double down on building cultures and systems that foster innovation from within while scanning the market for new opportunities. Organizations might be effective at either “exploiting” the systems and processes they are already good at or as “explorers” finding the next big innovation to drive growth. Few excel at both. Organizational ambidexterity can be accomplished with the right...