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Webinar: Roadmap to Excellence

Review webinar materials from Roadmap to Excellence: Understanding Membership Options at Filene hosted March 12th, 2024.

We've heard from many credit unions recently that it is becoming increasingly challenging to achieve goals within this operating environment. In this session we explored new insights and solutions from Filene to advance your member experience, enhance product innovation, and build strong talent development strategies.

  • Watch the webinar recording below.
  • Review the presentation deck here.  
  • Take the 1-question survey and request a deeper dive on membership from Filene.

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