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Blog Post | Jan 14, 2021

Webinar: Empathy and Intimacy in Automated Financial Customer Service

Review the webinar materials from Empathy and Intimacy in Automated Financial Customer Service, hosted on January 14, 2021.

Bill Maurer Dean, School of Social Sciences; Professor, Department of Anthropology and School of Law; Director, Institute for Money, Technology and Financial Inclusion at University of California, Irvine
Scott Mainwaring Research Affiliate at University of California, Irvine
Melissa K. Wrapp University of California, Irvine

Filene's Fellow for the Center for Emerging Technology, Dr. Bill Maurer, with special guest researchers Scott D. Mainwaring and Melissa Katherine Wrapp of the University of California, Irvine, provided a preview of an upcoming research project sharing 7 themes that emerged from interviews with credit union members about their experiences with digital assistants, customer service chatbots, and financial institutions.

Watch the webinar below
Review the presentation slide deck
Save the date for the upcoming research event, Cultivating Innovation and Humanizing Technology, on August 9-10, 2-21 in partnership with DCUC's Annual Conference

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Webinar: Empathy and Intimacy in Automated Financial Customer Service

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CUDX Prepares for Impact: Insights from the Spark! 2024 Panel Discussion

Alternative Underwriting for Growth, Equity, and Well-Being