Filene's Fellow for the Center for Emerging Technology, Dr. Bill Maurer, with special guest researchers Scott D. Mainwaring and Melissa Katherine Wrapp of the University of California, Irvine, provided a preview of an upcoming research project sharing 7 themes that emerged from interviews with credit union members about their experiences with digital assistants, customer service chatbots, and financial institutions.
- Watch the webinar below
- Review the presentation slide deck
- Save the date for the upcoming research event, Cultivating Innovation and Humanizing Technology, on August 9-10, 2-21 in partnership with DCUC's Annual Conference
