Everyone opted for different coping mechanisms when the COVID-19 pandemic swept across the globe. One of ours was listening to podcasts. Whether it was on a daily walk or creating some kind of background noise that we missed when stuck working from home, podcasts became a source of information and comfort. One report showed that in mid-September overall downloads by US listeners were up over 150% from the first week of 2020.
To help you close out 2020, or to give you some insights on those daily walks, dive in to the Top 5 podcasts from the Filene Fill-in.
5. How Innovation Turns Failure into Opportunity
|Over this past year we've witnessed how much our societal and economic infrastructure has failed--or is brought to the precipice of failure--with any amount of stress put on it.|
Filene’s Senior Director of Advisory Services, Erin Coleman, leads a wide-ranging discussion in this episode on why innovation matters in tried-and-true business like financial services, how an organization becomes innovative--the real kind, not just the buzzwordy use of it-- and most importantly, in a year as crazy as 2020, have the rules changed about innovation?
4. Managing Misinformation in the Midst of a Pandemic
|In a public health crisis, timely, reliable and trustworthy information is critical to safeguarding people’s health and well-being. Unfortunately, the widespread adoption of digital media and information technologies has made it easier and faster to produce, disseminate, and be exposed to false or manipulated content.|
In this episode, Filene Fellow Bill Maurer is joined by Dr. Joan Donovan to discuss what credit unions can do to combat the spread of disinformation and misinformation and sustain the level of trust they’ve built with their communities and their members. Plus, we talk about some tangible ways credit unions can deal with the spread of misinformation if it is happening on their digital and social platforms.
3. Competing and Winning on MX
|Filene's Center of Excellence for Organizational Entrepreneurship sunsetted in 2020, but you're in luck! Insights from the final research series from Filene Fellow Dr. Dennis Campbell of Harvard University, on member experience and service excellence were captured in this episode.|
Listen to a live keynote session with Dr. Campbell where he elaborates on how creating exceptional member experiences can help redesign organizations from a perspective of both the inside out and the outside in – meaning looking at how your credit union operates and how various internal teams and systems interact, AND looking at how member experiences in turn, inform your operating structure.
2. In the Studio with Filene Fellow Sekou Bermiss
We know that people are a business’ most critical resource, but yet, finding, hiring and retaining top talent remains a critical obstacle for most organizations. Filene Fellow Dr. Sekou Bermiss starts addressing this issue based on years of research focused on the attraction side of the equation.
Throughout the conversation, Sekou educates us on why attraction of top talent is such a big challenge, what might be the benefits of employee turnover, and how organizations should, and should not, be targeting the different generations.
1. Introducing New DEI Center Fellow Dr. Quinetta Roberson
On January 13, 2020, Filene officially launched the first of our new Centers of Excellence, the Center for Diversity, Equity and Inclusion.
Filene's top podcast of 2020 brings Filene Fellow, Dr. Quinetta Roberson dives into the work she will be doing, why she feels this research – specifically looking at the interactions between the concepts of diversity, equity and inclusion separately and together -- is so groundbreaking not only for credit unions but for all businesses, and how she came to find her passion for being a researcher and teacher.
Make sure you’re subscribed to the Filene Fill-In Podcast so you can keep up with what’s going on at Filene! You can listen on Apple Podcasts, Stitcher, Soundcloud or wherever you get your podcasts.