Top 5 Most Downloaded Tools of 2021

As a credit union professional, you know how vital it is to bring unique value to your members, so they choose your credit union over other financial services providers. Filene has prioritized creating actionable tools from its research that you can immediately implement to improve your members’ and employees’ experiences.

5 Most Useful Tools from 2021

Credit Union Storytelling Toolkit & Implementation Guide

Storytelling is the oldest and most powerful form of communication. Stories help us communicate, to reflect on how we’re similar and appreciate how we’re different. They give us a sense of belonging, and through the act of telling a story, both the storyteller and the listener become more connected than they were before. Filene’s report “For the Long Run: Leveraging Reflexive Opportunities” gives you the resources to harness the power of storytelling by showing the value of your credit union’s impact, one story at a time.

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The Credit Union of the 21st Century

Credit unions in the first few decades of the 21st century have faced dramatic change. The financial services landscape is both enabled by emerging technology and altered by changing economic conditions and consumer attitudes. Refine your organization’s plan for growth with Filene’s “Credit Union of the Twenty-First Century” report that includes a guide to plot your current and future position against a matrix of 21st Century-ready business models.

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Leadership During Uncertain Times

There remains a lack of clarity about what a new normal might look like as we head into 2022. The first year of the pandemic was mostly a reactive and rapid response. The speed of change has slowed, but the overall uncertainty of the external and workplace environment remains high. From “Drop Your Tools! Shifting Battle Tactics in Times of Uncertainty,” Filene sought counsel from our Research Fellows to learn what insights and wisdom they might share to guide leaders through these uncertain times.

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Trauma-Informed Services for Credit Union Employees

After more than a year of extreme ups and downs, we all need a little extra something to keep going. To operate effectively in an environment impacted by exposure to stressful and traumatic events, organizations must endeavor to provide a safe, productive workplace, which will require an increased awareness of effective ways to address mental health. Understand and build awareness of trauma experienced by staff at your organization with Filene’s series on “Trauma-Informed Services for Credit Union Employees,” and use the workshop materials to address trauma now, and in the future.

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Road Map to Activating Diversity, Equity and Inclusion

Activating diversity, equity and inclusion requires more than just diversity. No matter where your credit union is on its DEI journey, the time to leverage the benefits of DEI has arrived. There is an evidence-based approach to understanding and tapping into the power of DEI to enhance credit union success and member financial well-being. Assess your organization’s readiness to activate DEI across your organization with guidance on how to dive deeper into three pathways: personal, operational and organizational.

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Top 5 Most Downloaded Tools of 2021

5 Most Useful Tools from 2021