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Filene: The Blog

Credit Unions Stand Up to Serve Those Who Need Them Now

Credit Unions Stand Up to Serve Those Who Need Them Now

There are 42 million immigrants in the U.S., including foreign born citizens, refugees, lawful permanent residents, and undocumented immigrants; all coming from nearly every country in the world. Being foreign born is what technically defines this group, but there are other designations that make these individuals and families a part of who we are as a country.

Here we share preliminary results in the Non-Citizen Lending program -- a program being tested with 13 credit unions across the country offering a variety of consumer lending products to non-citizens with the same rates as traditional consumer lending products. 

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You Can Change the 2017 Headlines: 6 Steps to Success

You Can Change the 2017 Headlines: 6 Steps to Success

Credit unions have so much to celebrate as we say goodbye to 2016. However, the recent headlines about the CFI Group’s Credit Union Satisfaction Index member satisfaction results dipping might have you wondering what you need to do to ensure that your members have the best possible experience in the New Year.

Over the years, you’ve challenged Filene to move beyond research into action. We’ve listened. 

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The Sandwich Generation Wrap-Up

The Sandwich Generation Wrap-Up

We hope everyone had a fantastic holiday season and is off to good start in the new year! December was a whirlwind month for us here at Filene and we want to be sure you didn't miss one of our most popular reports from last month. Here's a wrap-up of all the resources available for you to learn more about our "Sandwich Generation" research.

So, a sandwich or a wrap? Your choice. (The wrap has less carbs...)

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Wishing You a Merry Holiday and Joyous New Year

Wishing You a Merry Holiday and Joyous New Year

In the quiet moments in between the chaos of the holiday festivities, I find myself reflecting on the past year and all our industry has accomplished. Thank you to each of you, our members and supporters, for joining us on this exciting adventure to explore issues vital to consumer finance.

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Don’t Get Distracted by Donuts: Get Your 2017 Plan in Shape

Don’t Get Distracted by Donuts: Get Your 2017 Plan in Shape

We all have big dreams for what we will accomplish in the year ahead. Then life gets in the way and other priorities sneak up on us. And of course, there's "always next year." It's easy to let our goals slip when we don't have a good strategy in place to focus on what we need to do to accomplish them.

If you're feeling the year-end crunch with a list of things left undone, take comfort in knowing you're not alone.

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Not the Time to Look Away

Not the Time to Look Away

If change is our only constant, then uncertainty is our atmosphere.

I don't say that to fear-monger or even to sensationalize current events in our industry. It's just that now is not the time for credit unions to turn a blind eye to change due to the uncertainty that may surround it. Now is not safe to say, "that's not our business, let's just focus on serving our members." Because what you do now, how you serve your members today, will impact who your members will be and how you will be able to serve their needs in the not-that-far-off future. 

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Credit Unions, Thank You for Your Service and Leadership

Credit Unions, Thank You for Your Service and Leadership

Happy Thanksgiving everyone! At Filene, we decided to have a little fun this week and take a therapeutic crafting break to make some good old fashioned hand-shaped turkeys and remember what we're thankful for—yes, just like we did when we were kids. 

It helped pull us back into a different mindset and pace of life if only for a moment.

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It’s Time to Put the Dragon to the Test

It’s Time to Put the Dragon to the Test

One of our core missions at Filene is to invite our members to “come play with us.” We stand on the edge of what there is and ask credit unions to help us see what’s next, what could be. Right now, one of the new concepts created by a team of credit union innovators through our i3 program is ready to come out and play in the marketplace. 

Are you in? Will you test this with us? Will you help lead progress in our industry? 

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Emerging Markets: The Credit Union Intersection of Potential and Philosophy

Emerging Markets: The Credit Union Intersection of Potential and Philosophy

More than 50 million Americans are unbanked or underbanked. And for many others who already have access to traditional banking products, those offerings may not adequately meet the needs of their unique situations. 

While our for-profit cousins working at banks will primarily see emerging markets as new opportunities for profit, credit unions can see emerging markets as opportunities to bring fairly-priced financial services to those who are traditionally marginalized or overlooked.

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Researchers in Cars Doing Roadtrips: A Test Drive

Researchers in Cars Doing Roadtrips: A Test Drive

On November 18 at the Money Talk Colloquium in Tucson Arizona, James Marshall and 2015 Idaho GAC Crasher, Brian Rich will interview Hope Jensen Schau and Ignacio Luri, researchers from our Millennial Money Chatter report. Not just any interview--this will be a "Researchers taking Roadtrips" experience -- driving through the University of Arizona campus while asking Crashers' questions and capturing insights from the researchers themselves about millennials' language and attitudes around finances.

We did a test drive this week just to make sure we had all our 'i's dotted and 't's crossed with the tech plan, and it was a really fun experiment. Come along for the ride with us, and comment with questions you'd like us to ask Hope and Ignacio!

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