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Filene: The Blog

The Geography of Serving the Financially Vulnerable

The Geography of Serving the Financially Vulnerable

Maps are not only good for helping us get from point A to B, they help us look at the world in a new way. Our map of the 36 credit union testers in Filene’s Reaching Minority Households Incubator helps tells a story we otherwise wouldn’t see.

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#TheresNeverBeenABetterTime…to Love Credit Unions: Happy Valentine’s Day!

#TheresNeverBeenABetterTime…to Love Credit Unions: Happy Valentine’s Day!

Love it or hate it, the time of the year filled with long-stemmed roses, heart-shaped chocolates and cheesy Valentine's Day card puns is here. While we at Filene love and celebrate credit unions 365 days a year, there's truly no better day to express our affection. 

We clearly love credit unions, and so do our newest Fileners Danielle Frawley, Stewardship & Development Director and Tanya Thompson, Membership Manager. Danielle and Tanya have a lot of history working with and serving credit unions and we asked them here to answer a few questions so you can get to know them better. 

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Follow Along on our #CrashTheGAC17 Journey

Follow Along on our #CrashTheGAC17 Journey

The Crashers are going to Washington! Yes, once again, The Cooperative Trust has assembled FIFTY of the nation's freshest, bright-eyed, young credit union professionals to make the annual trek to Washington D.C. to "Crash the GAC" and deliver the message that the country's youth care about the future of credit unions! 

Check out the full list of our 50 Crashers, and follow along on their journey with Megan, Blair, Amber and Daniel as they take over The Cooperative Trust's social media in D.C.

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Credit Unions Stand Up to Serve Those Who Need Them Now

Credit Unions Stand Up to Serve Those Who Need Them Now

There are 42 million immigrants in the U.S., including foreign born citizens, refugees, lawful permanent residents, and undocumented immigrants; all coming from nearly every country in the world. Being foreign born is what technically defines this group, but there are other designations that make these individuals and families a part of who we are as a country.

Here we share preliminary results in the Non-Citizen Lending program -- a program being tested with 13 credit unions across the country offering a variety of consumer lending products to non-citizens with the same rates as traditional consumer lending products. 

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You Can Change the 2017 Headlines: 6 Steps to Success

You Can Change the 2017 Headlines: 6 Steps to Success

Credit unions have so much to celebrate as we say goodbye to 2016. However, the recent headlines about the CFI Group’s Credit Union Satisfaction Index member satisfaction results dipping might have you wondering what you need to do to ensure that your members have the best possible experience in the New Year.

Over the years, you’ve challenged Filene to move beyond research into action. We’ve listened. 

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The Sandwich Generation Wrap-Up

The Sandwich Generation Wrap-Up

We hope everyone had a fantastic holiday season and is off to good start in the new year! December was a whirlwind month for us here at Filene and we want to be sure you didn't miss one of our most popular reports from last month. Here's a wrap-up of all the resources available for you to learn more about our "Sandwich Generation" research.

So, a sandwich or a wrap? Your choice. (The wrap has less carbs...)

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Wishing You a Merry Holiday and Joyous New Year

Wishing You a Merry Holiday and Joyous New Year

In the quiet moments in between the chaos of the holiday festivities, I find myself reflecting on the past year and all our industry has accomplished. Thank you to each of you, our members and supporters, for joining us on this exciting adventure to explore issues vital to consumer finance.

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Don’t Get Distracted by Donuts: Get Your 2017 Plan in Shape

Don’t Get Distracted by Donuts: Get Your 2017 Plan in Shape

We all have big dreams for what we will accomplish in the year ahead. Then life gets in the way and other priorities sneak up on us. And of course, there's "always next year." It's easy to let our goals slip when we don't have a good strategy in place to focus on what we need to do to accomplish them.

If you're feeling the year-end crunch with a list of things left undone, take comfort in knowing you're not alone.

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Not the Time to Look Away

Not the Time to Look Away

If change is our only constant, then uncertainty is our atmosphere.

I don't say that to fear-monger or even to sensationalize current events in our industry. It's just that now is not the time for credit unions to turn a blind eye to change due to the uncertainty that may surround it. Now is not safe to say, "that's not our business, let's just focus on serving our members." Because what you do now, how you serve your members today, will impact who your members will be and how you will be able to serve their needs in the not-that-far-off future. 

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Credit Unions, Thank You for Your Service and Leadership

Credit Unions, Thank You for Your Service and Leadership

Happy Thanksgiving everyone! At Filene, we decided to have a little fun this week and take a therapeutic crafting break to make some good old fashioned hand-shaped turkeys and remember what we're thankful for—yes, just like we did when we were kids. 

It helped pull us back into a different mindset and pace of life if only for a moment.

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