What kinds of branches should credit unions build and use in an increasingly multi-channel world? How do a credit union’s strategy and field of membership affect its branching decisions? Which technologies will most affect credit union branches in the next ten years? What established and emerging metrics should credit unions use to track their branch investments?
In 2010, Filene published a research brief on the potential impacts of the C.A.R.D. Act arguing that the new regulations may hold opportunity for credit unions. Now a study by professors from Harvard Business School, NYU and Oxford University report on one credit union’s experience with transparent credit card disclosures.
Time for a reality check:
“Customers may be very satisfied with your brand and happily recommend it to others—but if they like your competitors just as much (or more), you’re losing sales.”
– Customer Loyalty Isn't Enough; Grow Your Share of Wallet, Harvard Business Review, October 2011
Are you innovative enough to lead a credit union? Some of Filene’s i3 alumni on how innovation leads to the corner office … and helps once you’ve arrived.
For the third year in a row, attendees of CUNA’s Governmental Affairs Conference will be joined by select group of 15 young credit union leaders, known across the system as the Crashers.
But this year, it’s different.
Filene recently met an amazing group of entrepreneurs working on an innovation near and dear to our hearts:prized-linked savings. This group, called SaveUp, is partnering with us to pilot their project with15 lucky credit unions…you will need to act fast as we expect this opportunity to go fast.
It’s like clockwork … the sunrise … Old Faithful. Every three-and-a-half weeks, without fail, we’ll get a call at the Filene office from a longtime member. It usually goes like this, “I love Filene research, and I just got your latest report. It’s really good research, and I love it. (Did I mention that I love it?) But what do I do with it?”
Now we have somewhere to route those calls.
As 2012 begins the superstitious among us may be worried about ancient Mayan predictions of armageddon. Credit unions have heard it all before. In my short 32 years on this planet the years 1989, 1998, and 2008 also (supposedly) signaled the end of days for financial institutions of all shapes and sizes.
Alas, we are still here.
Still, it is easy to look at economic data and conclude that the Mayans may have been onto something. The optimist in me, however, suggests that financial institutions should be more concerned about another ancient myth: the story of Philemon and Baucis.
Edward Filene – ‘Ed’ as we affectionately call him around here – is the spiritual grandfather of American credit unions. Even though we named a research institute after him, he didn’t respond to our invitation for lunch. So we’re bringing his bust instead. Live broadcasting by Ustream Fortnightly for the...
Mixed into the whirl of travel and the pleasant hum of family this holiday season, we hope you have a little time to read. And to think. If you need some ideas (I won’t be so bold as to say inspiration), here’s what’s on our reading lists: