Thank you to those who attended the 2012 Filene Chair’s Breakfast. The Institute is truly grateful for your generous support and commitment to Filene’s research and innovation programs. The purpose of the breakfast is to honor and thank our special members/friends and provide a forum for a lively discussion. Filene Benefactors, Founding, Honorary, and Leadership Circle Members of the Institute are invited to this annual event.
What is the difference between financial literacy and financial capability, and why should credit unions care? Where is financial capability lacking and what are the consequences of low financial literacy? What approaches and methods can better suppport credit unions’ efforts to promote financial literacy and capability? Which groups are the best targets for credit unions’s efforts?
Loan terms may not seem very hard to understand for people like you. Chances are you work in financial services. Lingo like points, APR, balloon, FHA, piggyback, PMI, and escrow rolls off of your tongue. You can compare mortgage offers quicker than Snooki can spray on a tan.
Want to know a secret? Most people can’t.
Want to know something else? It’s our fault.
Stepping off the train in Montabaur, a small German town about 70 km from Frankfurt, very early one morning last June to attend the first module of a training program for cooperative bank leaders from around the world, I had some difficulty explaining to the taxi driver where I was going until I spied a castle in the distance and simply pointed to it. The driver instantly understood my destination, as the castle is well known as a hotel and state of the art training center serving banking clients.
View the recorded March 22nd ‘Lunch with Ed’ session below as Denise Gabel and Doug Hall discuss Innovation Engineering.
Ever wonder where Mark Meyer, Filene’s CEO, gets his big ideas? Start here.
What kinds of branches should credit unions build and use in an increasingly multi-channel world? How do a credit union’s strategy and field of membership affect its branching decisions? Which technologies will most affect credit union branches in the next ten years? What established and emerging metrics should credit unions use to track their branch investments?
In 2010, Filene published a research brief on the potential impacts of the C.A.R.D. Act arguing that the new regulations may hold opportunity for credit unions. Now a study by professors from Harvard Business School, NYU and Oxford University report on one credit union’s experience with transparent credit card disclosures.
Time for a reality check:
“Customers may be very satisfied with your brand and happily recommend it to others—but if they like your competitors just as much (or more), you’re losing sales.”
– Customer Loyalty Isn't Enough; Grow Your Share of Wallet, Harvard Business Review, October 2011
Are you innovative enough to lead a credit union? Some of Filene’s i3 alumni on how innovation leads to the corner office … and helps once you’ve arrived.