As a self-professed “credit union junkie,” I had a real gift of a day yesterday. I was able to tour America’s Credit Union Museum in beautiful Manchester, New Hampshire, where the leaves were changing and the sky was blue with the trees glistening gold and red in the sun.
Filene staff has the wonderful opportunity to travel all over the world sharing our work. I'd like to share three recent observations that are germane to credit union strategy.
http://hbr.org/product/td-canada-trust-abridged/an/110049-PDF-ENGCredit unions confront challenges about prioritizing channel delivery every day. In an effort to be good at everything from branch service, to web design, to mobile delivery, they run the risk of being exceptional at nothing.
Last week in Princeton, New Jersey, we absorbed all the brain food we could at big.bright.minds 2013. Hosted by Princeton University professor Eldar Shafir, the attendees from credit union land and beyond experienced a masterclass on behavioral economics from ideas 42.