Professor Daphne Rixon surveys the key performance indicator (KPI) practices of two dozen medium to large credit unions, and she uses that...
Benchmarking and Key Performance Indicators Research
Business Strategy / Operations / Apr 01 2013
An Examination of Key Performance Indicators Reported by Credit Unions in North America
Operations / Apr 19 2016
Credit Unions: Financial Sustainability and Scale
In this report, we define credit unions’ financial sustainability as their being able (1) to offer attractive terms and interest...
Operations / Sep 20 2011
Credit Union Strategic Growth and Budgeting
"Net income ROA is a worthless measure,” writes researcher Mike Higgins in this report. And that's not the only sacred...
Nov 30 2012
Improving Peer Group Analysis for Credit Unions
Benchmarking, when conducted appropriately, yields several benefits for credit unions. It can help credit unions identify best practices, monitor a...
Jan 17 2014
International Symposium on Measuring Credit Union Performance
View presentations from the International Symposium on Measuring Credit Union Performance, held at the University of Toronto’s Rotman School of...
Operations / Jan 25 2016
Member Effort Benchmarking: Measuring Ease of Use
Making it easier to do business with your credit union is a key driver of member loyalty. A member effort...
Talent / Aug 04 2010
Tracking the Relationship Between Credit Union Governance and Performance
his research was commissioned to uncover concrete connections between good gover-nance and good financial performance. But the world of credit union leadership proved messier than that.
Mar 31 2010
Exploring Ongoing Member Loyalty: Net Promoter in Credit Unions
It’s well established that credit unions tend to command more loyalty and satisfaction than banks. What’s interesting is how. In...
Business Strategy / Feb 25 2013
Linking Member Satisfaction to Share of Deposits: Applying the Wallet Allocation Rule in CUs
Drawing on a new tool—the Wallet Allocation Rule—this research investigates how credit union managers can do a better job of...