Research related to benchmarking and key performance indicators.
Professor Daphne Rixon surveys the key performance indicator (KPI) practices of two dozen medium to large credit unions, and she uses that...
In this report, we define credit unions’ financial sustainability as their being able (1) to offer attractive terms and interest...
"Net income ROA is a worthless measure,” writes researcher Mike Higgins in this report. And that's not the only sacred...
Benchmarking, when conducted appropriately, yields several benefits for credit unions. It can help credit unions identify best practices, monitor a...
View presentations from the International Symposium on Measuring Credit Union Performance, held at the University of Toronto’s Rotman School of...
Making it easier to do business with your credit union is a key driver of member loyalty. A member effort...
Volunteer credit union boards display a broad range of competence and engagement. This research aimed to identify any relationship between...
It’s well established that credit unions tend to command more loyalty and satisfaction than banks. What’s interesting is how. In...
Drawing on a new tool—the Wallet Allocation Rule—this research investigates how credit union managers can do a better job of...
