Problem:
How can we efficiently and effectivley leverage technology to realize a complete member experience?
Solution:
The ZeroHour application allows credit unions the opportunity to deliver a more friendly and efficient approach to requested in-branch experiences.
Test Results:
Feedback from 78 tested users include:
- “This would be great if it was integrated into your current application instead of a stand-alone application.”
- “It would work better in a branch with a bigger footprint.”
- “The general messages were good but it would be better if the advertisements were specific to me.”
- From the employee perspective on the check in process: “I like knowing what the members need before they approach me.”