Research shows that too many options lead to lower probability of purchase and decreased satisfaction. Managing choice overload during new member account openings is crtical so that the easiest decision is not to do nothing at all.
Just4You enables credit union employees to open accounts for consumers that meet their individual financial needs. Based on responses to six questions, it queues up personalized offerings of products and services for new members.
Just4You improved sales performance during account openings. At Westerra CU, 13% of new accounts were opened with three or more products using Just4You, compared to 4% normally. And, credit cards were sold at double the normal page of account opening. At Fort Knox FCU, more new members adopted checking accounts. Loan product sales increased by 5% at both credit unions.