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i3 Concept |

interplay

  • Betsy Guerrero Chief Financial Officer at Red Rocks Credit Union
  • Michael Salerno Director of Digital Operations at America First Federal Credit Union
  • Jason Werts President & CEO at Advantis Credit Union

Problem:

Employees that aren't engaged are negatively impacting the credit union's mission.

Solution:

Uses principles that inspire people to play games to increase employee engagement, develop skills, and improve productivity and performance.

Test Results: 

Tested with a group of member service representatives. InterPlay led to a 9% higher average cross-sales ratio.