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i3 Concept |

CU Line Leaper

  • Corey Bowes Commercial Account Manager at CUA
  • Paul Farmer Director of Continuous Improvement at Veridian Credit Union
  • Tamela Meade VP- Member Service at American Airlines Federal Credit Union
  • Betsy Sommers SVP at Seasons Federal Credit Union
  • Joni Walker Branch Manager at Park Side Financial Credit Union

Problem:

Standing on line at a credit union is wasted time for the member and the financial institution.

The Solution:

Gives members wait time information, allows them to reserve a place in line, and pre-load transactions.

Test Results:

Survey fielded to assess initial interest, but no test results documented.

Getting Started: Contact us to learn more about this idea from Filene i3.