Artificial Intelligence

Research related to the topic of artificial intelligence.

Artificial Intelligence Research

Technology / May 21 2021

Opportunities and Risks of Conversational AI

As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity...

Technology / Jan 15 2020

Fairness and Accountability for Algorithms in Financial Services

How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium...

Technology / Oct 18 2019

Artificial Intelligence by Design

New AI tools are poised to help credit unions better serve member needs, transform credit and risk underwriting, and increase operational efficiencies, but do they live up to the hype?

Technology / Nov 16 2018

Ethical and Legal Concerns of Using Artificial Intelligence

Many credit unions already use AI-based technology, and that number is growing. This report provides an introduction for credit unions...

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Feb 25 2022

Filene’s “Inner Circle” Enables Research and Incubation on Key Issues Impacting Credit Unions

Filene would like the thank its Inner Circle for their continuous support for Filene’s Centers of Excellence. The support comes from 48 organizations spanning the entire U.S.

Feb 15 2022

A New Project Reimagining Financial Trust in the Digital Age

Two alternative financial services emerging are "buy now, pay later" services and cryptocurrency. Disproportionately, those turning to these alternatives are the un/underbanked.

Nov 24 2021

Gratitude for your impact. Tools to help you grow.

As we reflect on what we are grateful for, I remain inspired by the resiliency of the credit union industry and your credit union’s drive to step up to new member challenges with urgency and impact.

Artificial Intelligence