As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity...
Artificial Intelligence Research
Technology / May 21 2021
Opportunities and Risks of Conversational AI
Technology / Jan 15 2020
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium...
Technology / Oct 18 2019
Artificial Intelligence by Design
New AI tools are poised to help credit unions better serve member needs, transform credit and risk underwriting, and increase operational efficiencies, but do they live up to the hype?
Technology / Nov 16 2018
Ethical and Legal Concerns of Using Artificial Intelligence
Many credit unions already use AI-based technology, and that number is growing. This report provides an introduction for credit unions...