Opportunities and Risks of Conversational AI
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity...
The Latest from Scott
Webinar: Empathy and Intimacy in Automated Financial Customer Service
Review the webinar materials from Empathy and Intimacy in Automated Financial Customer Service, hosted on January 14, 2021.
Digital Transformation in the Age of COVID-19
We have been researching the implications for credit unions of emerging technologies that use artificial intelligence techniques to support “natural” conversations, though text, and/or voice.