Opportunities and Risks of Conversational AI
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity...
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Webinar: Empathy and Intimacy in Automated Financial Customer Service
Review the webinar materials from Empathy and Intimacy in Automated Financial Customer Service, hosted on January 14, 2021.
The CARES Act and Credit Reporting: What Credit Unions Need to Know
Even with direct stimulus payments, increased unemployment benefits, and the Paycheck Protection Program, consumers are facing dire financial circumstances. There are ways your credit union can help.
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium...