Review the webinar materials from Empathy and Intimacy in Automated Financial Customer Service, hosted on January 14, 2021.
The Latest from Melissa K.
The CARES Act and Credit Reporting: What Credit Unions Need to Know
Even with direct stimulus payments, increased unemployment benefits, and the Paycheck Protection Program, consumers are facing dire financial circumstances. There are ways your credit union can help.
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium...
The Lessons of Fintech Apps: Design Matters for Personal Finance
This study provides lessons to credit unions that may help improve how their services are perceived and that may help activate deeper engagement with younger members.