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Revolutionizing finance through innovation, truth, and cooperation.

Amy Hillman | Professor, W.P. Carey Management and Entrepreneurship at Arizona State University
Filene's cutting-edge research and proven innovations empower you to unlock your credit union's future.
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Q1. What are some best practices for board governance strategies? Learn More

Advancing financial well-being by strengthening credit unions

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Blog |
Credit Union Tax Exemption

Resources on Credit Union Taxation

This curated collection of resources provides research on credit union taxation case studies from other markets across the world, history on what makes credit unions different, and resources for how credit unions can better leverage their tax-exempt status to benefit members and market their differences.

Report #645 | Members
Board Governance

Credit Union Boards, Govern Thyself

*15 Minute Read: Discover what today’s most experienced credit union board chairs and CEOs say boards must do to govern not just their credit unions—but themselves. This brief reveals powerful insights and best practices to help boards elevate their strategic impact through stronger self-governance.
Report #623 | Members
Board Governance

Credit Union Governance Landscape

Bringing nearly three decades of both academic research and practical experience as a board member, Dr. Hillman has contextualized survey results with governance best practices for credit union leaders to consider as they continue to shape their board to be a strategic asset.

Topics in Action

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The big ideas, trends and insights helping credit unions adapt strategically and stay relevant with today's consumers.

Latest from Filene

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Report #647 |
Innovation Strategy and Planning Attracting and Engaging Younger Members

FiLab: Credit Union Landscape Report

Disruption has shifted from a trend to reality—our new norm! As growth continues to slow and consumer expectations accelerate, CUs are being pushed to rethink how they operate, innovate and deliver distinct value. FiLab's new CU Landscape report offers a powerful snapshot of today's most pressing challenges—and the clearest opportunities to move forward. This overview is the first in a series to help CUs make sense of the disruption, prioritize what matters and discover pathways forward.
Report #645 | Members
Board Governance

Credit Union Boards, Govern Thyself

*15 Minute Read: Discover what today’s most experienced credit union board chairs and CEOs say boards must do to govern not just their credit unions—but themselves. This brief reveals powerful insights and best practices to help boards elevate their strategic impact through stronger self-governance.
Report #644 |
Attracting and Engaging Younger Members Strategy and Planning

Speed of Change: Credit Union Online Communication Strategies in the Age of Social Media

  • Katie Brown
*10-Minute Read: The strategies shared in this brief include actionable guidance to help credit unions understand the value of prioritizing social media, the best ways to navigate social media trends, and turnkey ways to connect authentically with younger audiences, ultimately leveraging social media as a key tool for growth.
Report #643 | Members
Attracting and Engaging Younger Members Innovation Financial Well-being Benchmarking and Key Performance Indicators

Driving Financial Wellness through Gamification: A Pathway for Credit Unions

  • Simon Blanchard
*20-Minute Read: This brief lays out the basic mechanics and psychology behind gamification, giving examples of solutions that have positively influenced financial behaviors. Driving towards increasing financial wellness and member engagement, the brief also discusses potential pathways for credit unions to leverage gamification.

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Events

Event |

FiLab Symposium 2025

Madison, WI

FiLab will be gathering on Tuesday, Aug. 26 – Thursday, Aug. 28. This invite-only event is designed for FiLab participants and provides a space for collaboration with organizations that prioritize innovation within their operations and across the industry.
Research Event |

CRASH big.bright.minds. 2025

Nashville, TN

Ready to grow your leadership potential and crash the most innovative credit union industry event and network with the biggest and brightest minds? Apply now to Crash big.bright.minds. 2025 in Nashville—an exclusive, high-energy experience designed to ignite your career, expand your network and connect you with fellow future leaders!
Research Event |

big.bright.minds. 2025

Nashville, TN

Filene's biggest annual member event is bringing together the most innovative credit unions with the brightest minds in the industry on December 2–4, 2025. Pre-Registration is now LIVE!