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AI agents are already choosing financial products for consumers, and most credit unions don't know they're not included in consideration. The infrastructure isn't coming; it's live. And the trust advantage credit unions spent decades building? It doesn't translate automatically. Here's what that means, and what to do about it. -
Report #666 | | MembersThe Moment of Change: Benchmarking the Next Generation of Credit Union Growth
This benchmarking research provides a data-driven view of how credit unions approach member growth. Based on responses from 105 participants across 92 organizations—primarily larger, growth-oriented institutions—it identifies where momentum is building, where gaps remain, and where future innovation should focus. Findings cover four areas: current strategies and future direction, digital delivery and product innovation, social media, and employee experience as a driver of next-generation growth. -
Blog |Chartway Credit Union Saved an Estimated $875K in One Year, Testing a Fraud Dispute Automation Fintech with FiLab
What does it actually look like when a credit union gets fraud management right? FiLab ran independent pilots of two fintech solutions with real credit unions and one institution walked away with $875,000 in first-year savings, a 95% improvement in chargeback win rate, and dispute processing that went from 20 minutes to near-instant. -
Webinar |Strategy and Planning Payments Attracting and Engaging Younger Members Artificial Intelligence InnovationFilene's Major Predictions for Credit Unions in 2027
As the year closes, Filene leaders are sharing their boldest predictions to help credit union leaders cut through the noise and focus on what matters most heading into 2027. Join us for a forward-looking session packed with trend insights and practical guidance so you can end the year with clarity and start 2027 with confidence.
