Changing lives through innovation, truth and cooperation. 

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Big.Bright.Minds. Event Recap
Event Recap
big.bright.minds. 2019 Recap

To shine a light on people’s experiences around debt, savings, innovation, data, and work, Filene brought together a diverse group of leading experts in these topics for its signature annual event, big.bright.minds. The resounding message was that no matter what the future brings, credit unions that treat their customers with dignity across every touchpoint will serve their members best.

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Diversity, Equity and Inclusion FAQ
Report / DEI
Diversity, Equity and Inclusion FAQ

Led by Filene Fellow Quinetta Roberson of Villanova University, the Center of Excellence for Diversity, Equity and Inclusion (DEI) explores...

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Ep. 64: Speaking of Change 2020 - LIVE

Hear from Filene’s Chief Research and Development Officer, George Hofheimer about how to deliver the best member experience.

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Fairness and Accountability for Algorithms in Financial Services
Report / Technology
Fairness and Accountability for Algorithms in Financial Services

How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium...

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Upcoming Events

Member Engagement Event / Washington D.C.
Feb 24 2020
GAC Chairman's Breakfast

Amplifying the Collective Power of Credit Unions General Admission tickets are now available. REGISTER We know that what gets measured...

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Webinar / 11:00am - 12:00am
Mar 26 2020
Doing Research Differently: A Look into Filene's Incubator

REGISTER Filene brings our research to life through our Incubator. Through our incubation program we help accelerate innovation within credit...

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Research Event / Boston, MA
Apr 28 2020
The New Credit Union Experience

Research Event | Business Strategy  REGISTER Filene brings our research from the Center of Excellence for Business Strategy to you one final...

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Research Event / Denver, CO
Jun 16 2020
The Art + Science of Organization

Research Event | Operations & Talent  REGISTER Filene brings our research centers for Operations and Talent together for their final event to...

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Incubation / Chicago, IL
Aug 18 2020
Exploring New and Novel Ideas

Incubator Event  Filene brings our research to life through our Incubator events. Filene will showcase and highlight work coming out...

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Thoughts from Us

Ideas Moving Your Credit Union Forward

George and Taylor breakdown how Filene turns our research into ideas and ultimately how those ideas are shared with the innovators at your credit union.

Latest Podcasts

Feb 17 2020
Speaking of Change 2020 - LIVE

Hear from Filene’s Chief Research and Development Officer, George Hofheimer about how to deliver the best member experience.

Jan 14 2020
Recap 2019 with Filene's Research Team

Hear from Filene's Research Team about their favorite research reports from the past year and what they're most looking forward to in 2020.

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Most Popular Reports

1
Consumer Thinking  
The Needs-Adaptive Member Journey
2
Consumer Thinking  
For the Long Run: Leveraging Reflexive Opportunities
3
Business Strategy  
Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
4
Community Impact  
The Stakeholder-Empowering Philanthropy of Edward Filene
5
Technology  
Fairness and Accountability for Algorithms in Financial Services
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Filene has helped us better understand some of the biggest challenges facing consumers and our movement.
Pat Jury, President/CEO
Iowa Credit Union League
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There’s never been a better time for us to create the future of credit unions together. Please join me in continuing to support Filene.
Hank Hubbard, CEO
One Detroit Credit Union
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Filene has transformed into an organization that doesn’t just think. They help us create action that provides bottom line results.
Chuck Purvis, President/CEO
Coastal Federal Credit Union
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Become a Member

Feel confident in your credit union’s future with Filene's research, connections and innovation supporting your team.

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What's Happening at Filene

Filene says goodbye to another member of our extended family
Jan 30 2020
Filene says goodbye to another member of our extended family

Patrick G. Calhoun1947 – 2020

Innovation and Change Go Hand in Hand
Jan 23 2020
Innovation and Change Go Hand in Hand

It’s essential in our rapidly changing technological landscape that credit unions keep up with trends. To make this easier, Filene...
Filene Launches New Center of Excellence and Welcomes New Research Fellow
Jan 13 2020
Filene Launches New Center of Excellence and Welcomes New Research Fellow

Dr. Quinetta Roberson of Villanova University has been selected as the Diversity, Equity and Inclusion research fellow.
Filene Research Team Shares Top 5 Reports of 2019
Jan 09 2020
Filene Research Team Shares Top 5 Reports of 2019

We all have our favorites, but what do Filene's research team consider their favorite research of 2019?

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Membership Inquiry

The possibilities are endless and the energy is contagious. Let’s get started…