Report
/ Technology
High-Tech and High-Touch: Relationship Banking in a Digital World
Credit unions can differentiate from competitors in the digital financial services market by prioritizing their strength in building member relationships.
Changing lives through innovation, truth and cooperation.
The Latest
Research Event
Cultivating Innovation and Humanizing Technology
Join Filene Fellows Bill Maurer and Jeffrey Robinson at Filene’s first hybrid event of 2021 in partnership with DCUC's Annual Conference. We'll showcase the link between technology and innovation so credit unions can stay relevant and responsibly grow.
Register Now
Report
/ Technology
Reimagining the ATM
Set against the backdrop of rapidly changing consumer behavior and expectations during COVID-19, this report explores the past, present, and future of the unpretentious ATM.
Webinar
The Cloud and Cybersecurity Continuum – Where Are You?
Members expect credit unions to be secure custodians of their data while providing seamless, competitive digital experiences. Join us as we unpack research and provide methodologies for assessing where you are on your digital transformation journey.
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Upcoming Events
Webinar
/
11:00am -
12:00pm
Jul
29
2021
Behind the Scenes: Filene's 6 Centers of Excellence
REGISTER In March, Filene officially launched its sixth and final research Center of Excellence rounding out Filene’s research agenda to...
Webinar
/
11:00am -
12:00pm
Aug
05
2021
Beyond the Check: From transactional giving to transformational impact
REGISTER Approximately two-thirds of credit unions share their giving publicly but 20% have no focus when it comes to their...
Research Event
/ Naples, FL
Aug
09
- 10
2021
Cultivating Innovation and Humanizing Technology
REGISTER NOWLearn More The future of financial services is digital. What members expect from their credit union changed in the same...
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Thoughts from Us
Consumer Decision Making Insights
Dive into the top three marketing insights from Filene Fellow Hope Schau and her work through Filene’s Center of Excellence for Consumer Decision Making to better understand how credit unions can communicate in a way that matches products and services to the needs of members in the moments that they need them—deeply securing a link between your value proposition and your members’ loyalty.
Latest Podcasts
May 13 2021
Introducing Dr. Mai Nguyen, Community Social Impact Fellow
Hear from Filene's newest Fellow about the importance of the research that will be coming out of the Center for Community Social Impact.
May 27 2021
Introducing Dr. Jeffrey Robinson, Innovation and Incubation Fellow
Hear from the Fellow of the Center for Innovation and Incubation about his history with innovation, why it is important for credit unions to innovate, and what he is most looking forward to accomplishing during his time with this Center.
Most Popular Reports
1
Technology
The Future of Digital Transformation for Credit Unions
2
Technology
Up in the Cloud or Down on the Ground?
3
Innovation and Incubation
Innovation & Incubation Overview
4
Technology
Credit Unions and the Coronavirus: Notes on the Impacts and Implications of the COVID-19 Crisis, Part 3
5
Technology
The Credit Union of the Twenty-First Century
Filene has helped us better understand some of the biggest challenges facing consumers and our movement.
Pat Jury, President/CEO
Iowa Credit Union League
There’s never been a better time for us to create the future of credit unions together. Please join me in continuing to support Filene.
Hank Hubbard, CEO
One Detroit Credit Union
Filene has transformed into an organization that doesn’t just think. They help us create action that provides
bottom line results.
Chuck Purvis, President/CEO
Coastal Federal Credit Union
Become a Member
Feel confident in your credit union’s future with Filene's research, connections and innovation supporting your team.
What's Happening at Filene
Jun 21 2021
Live Well(er)
Three years after a full organization rebrand, Canvas Credit Union embarked on a custom research project designed to benchmark well-being over...
Jun 18 2021
Maximizers of Impact
We have seen more than our fair share of economic and social challenges over the past year, and with each...
Jun 17 2021
Webinar: Top Insights from a Crash Course in Filene's Centers of Excellence
Review the webinar materials from "Top Insights from a Crash Course in Filene's Centers of Excellence," hosted on June 17, 2021.
