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Credit Unions in an Age of Insecurity: Research Event Recap
Increasingly, consumer decisions are being driven by anxiety about the present moment. Technology has the power to intensify and ease those anxieties, perhaps simultaneously.
Report
/ Community Impact
Pathways to Financial Well-being
Qualitative Research Findings from the Reaching Minority Households Incubator Filene tracked the outcomes of three lending programs through the lives...
Announcement
Filene Launches Center of Excellence to Explore Consumers’ Changing Financial Lives
Filene launches the Center of Excellence for Consumer Financial Lives in Transition and welcomes Dr. Lisa Servon as its new research fellow.
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Upcoming Events
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11:00am -
12:00pm
Apr 02 2020
Maximize Your Support to Address Members’ Needs Now
REGISTER Your credit union, now more than ever before, plays a powerful role in the support networks of your members...
Webinar
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11:00am -
12:00pm
Apr 23 2020
Navigating New Forms of Economic Fragility: Consumer Financial Lives in Transition
Led by Dr. Lisa Servon, the Center of Excellence for Consumer Financial Lives in Transition is a four-year research project...
Research Event
/ Virtual /
11:00am -
Wednesday, April 29, 2020 at 2:00pm
Apr 28 2020
The New Credit Union Experience
Research Event | Business Strategy REGISTER Filene brings our research from the Center of Excellence for Business Strategy to you one final...
Webinar
/
11:00am -
12:00pm
May 14 2020
Doing Research Differently: A Look into Filene's Incubator
REGISTER With our nation’s credit unions working harder than ever before to be a strong support system for members, their...
Research Event
/ Virtual Event
Jun 16 2020
dThe Art + Science of Organization
Research Event | Operations & Talent REGISTER Please join us for a virtual and interactive event from our research centers...
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Thoughts from Us
Ideas Moving Your Credit Union Forward
George and Taylor breakdown how Filene turns our research into ideas and ultimately how those ideas are shared with the innovators at your credit union.
Latest Podcasts
Feb 20 2020
Introducing New DEI Center Fellow Dr. Quinetta Roberson
Hear directly from Quinetta in this episode about the work she will be doing, why she feels this research is so groundbreaking and how she came to find her passion for being a researcher and teacher.
Feb 17 2020
Speaking of Change 2020 - LIVE
Hear from Filene’s Chief Research and Development Officer, George Hofheimer about how to deliver the best member experience.
Most Popular Reports
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Consumer Thinking
The Needs-Adaptive Member Journey
2
Consumer Thinking
For the Long Run: Leveraging Reflexive Opportunities
3
Business Strategy
Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
4
Community Impact
The Stakeholder-Empowering Philanthropy of Edward Filene
5
Technology
Fairness and Accountability for Algorithms in Financial Services
Filene has helped us better understand some of the biggest challenges facing consumers and our movement.
Pat Jury, President/CEO
Iowa Credit Union League
There’s never been a better time for us to create the future of credit unions together. Please join me in continuing to support Filene.
Hank Hubbard, CEO
One Detroit Credit Union
Filene has transformed into an organization that doesn’t just think. They help us create action that provides
bottom line results.
Chuck Purvis, President/CEO
Coastal Federal Credit Union
Become a Member
Feel confident in your credit union’s future with Filene's research, connections and innovation supporting your team.
What's Happening at Filene
Mar 10 2020
Filene's research archive hits a milestone
Filene hits a major milestone with the release of report #500 – Pathways to Financial Well-being.
Feb 24 2020
Filene Launches Center of Excellence to Explore Consumers’ Changing Financial Lives
Consumer Financial Lives in Transition is the second dedicated research center to launch in 2020, and will be led by Dr...
Feb 21 2020
Building for Talent: Workplace Design Award
In the fall of 2019 Filene challenged credit unions to share how they are designing high-quality work environments to attract...
