This study provides lessons to credit unions that may help improve how their services areperceived and that may help activate...
Changing lives through innovation, truth and cooperation.
Report / Operations
Are You Prepared? Get Your Credit Union and Members Ready for Recession
What Filene's research says about preparing your credit union for the next recession.
Report / Business Strategy
Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
Credit unions have at their disposal many strategies to improve their members’ experience, but few devote resources to enhancing member...
Letter from our President & CEO, Mark Meyer
Credit unions, now more than ever, have the power to significantly improve their members’ financial well-being. Over the last thirty...
Member Engagement Event / Durham, NC
Nov 19 2019
How do you prepare for the future when it’s a challenge to balance your day to day responsibilities? Attend this...
Webinar / 11:00am - 11:45am
Dec 12 2019
Research Recap: Best Insights of 2019 and Preview of 2020
REGISTER Filene's research team presents the best of the best insights from our body of work in 2019 and gives...
Research Event / Irvine, CA
Jan 28 2020
Research Event | Technology and Consumer Thinking
Credit Unions in an Age of Insecurity REGISTER Insecurity is the state of being open to danger or threat—a lack...
/ Dallas, TX
Oct 27 2020
REGISTERFilene's signature event – big.bright.minds. – is the culmination of all the best Filene has to offer and brings together...
Thoughts from Us
Ideas Moving Your Credit Union Forward
George and Taylor breakdown how Filene turns our research into ideas and ultimately how those ideas are shared with the innovators at your credit union.
Nov 08 2019
Competing and Winning on MX with Dennis Campbell
Following the release of the second research report in the Member Experience series, we thought we would share the live keynote from the report’s author, Dr. Dennis Campbell, from our event in Boston this past August.
Oct 25 2019
A Look into the Cooperative Trust, Pt. 2
Continue learning about the Cooperative Trust and the Crash experience.
Most Popular Reports
The Credit Union of the Twenty-First Century
Artificial Intelligence by Design
Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency
FinTech Catalyst Incubator: Align's Income Share Agreement
Incentive Pay: Research and Guidance for Credit Unions
Filene has helped us better understand some of the biggest challenges facing consumers and our movement.
Pat Jury, President/CEO
Iowa Credit Union League
There’s never been a better time for us to create the future of credit unions together. Please join me in continuing to support Filene.
Hank Hubbard, CEO
One Detroit Credit Union
Filene has transformed into an organization that doesn’t just think. They help us create action that provides bottom line results.
Chuck Purvis, President/CEO
Coastal Federal Credit Union