As the American population becomes more diverse, credit unions face new challenges and opportunities to serve members and attract the best talent in the industry. To do right by their members and stay competitive, credit unions must embrace diversity, equity, and inclusion (DEI), not just in their words, but in their actions. Filene brought experts from inside and outside the credit union industry to share how credit unions can put their words into action.
Changing lives through innovation, truth and cooperation.
Report / Operations
Factors Contributing to Failures of Credit Unions and Banks, 1980–2018
Why do depository institutions fail? Do credit unions and banks fail at the same rate? What if there was a...
Small Business Lending and Independent Workers
Small businesses are central to the U.S. economy and society, yet the lives of small business owners and independent workers...
Report / Technology
The Lessons of Fintech Apps: Design Matters for Personal Finance
This study provides lessons to credit unions that may help improve how their services areperceived and that may help activate...
Webinar / 11:00am - 11:45am
Jan 16 2020
New Research from Filene's Emerging Technology and Consumer Thinking Centers
REGISTER We're exploring research at the intersection of technology and humanity, as each is deeply intertwined with the other in...
Research Event / Irvine, CA
Jan 28 2020
Research Event | Technology and Consumer Thinking
Credit Unions in an Age of Insecurity REGISTER Insecurity is the state of being open to danger or threat—a lack...
Member Engagement Event / Madison, WI / 10:00am - 11:00am
Feb 11 2020
Speaking of Change
Join us on the CUNA Mutual Group campus where we will be showcasing our research around creating exceptional member experiences.
Member Engagement Event / Washington D.C.
Feb 24 2020
GAC Chairman's Breakfast
We do research differently. General Admission tickets will be available starting February 3, 2020.
Incubation / Phoenix, AZ
Mar 25 2020
Registration link and agenda coming soon!Filene brings our research to life through our Incubator events.Filene will showcase and highlight work...
Thoughts from Us
Ideas Moving Your Credit Union Forward
George and Taylor breakdown how Filene turns our research into ideas and ultimately how those ideas are shared with the innovators at your credit union.
Dec 04 2019
Align ISA Research and Results
Hear from CMFG Venture’s Laura Sievert and Filene’s Megan Jackson about how the Fintech Cataylst Incubator works. Also hear from Fort Community CU’s Chief Lending Officer, Danielle Frawley, about the success they had in putting this Incubator into practice.
Nov 08 2019
Competing and Winning on MX with Dennis Campbell
Following the release of the second research report in the Member Experience series, we thought we would share the live keynote from the report’s author, Dr. Dennis Campbell, from our event in Boston this past August.
Most Popular Reports
Are You Prepared? Get Your Credit Union and Members Ready for Recession
Artificial Intelligence by Design
Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
The Credit Union of the Twenty-First Century
Reaching Minority Households Incubator
Filene has helped us better understand some of the biggest challenges facing consumers and our movement.
Pat Jury, President/CEO
Iowa Credit Union League
There’s never been a better time for us to create the future of credit unions together. Please join me in continuing to support Filene.
Hank Hubbard, CEO
One Detroit Credit Union
Filene has transformed into an organization that doesn’t just think. They help us create action that provides bottom line results.
Chuck Purvis, President/CEO
Coastal Federal Credit Union