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**Amy Hillman** | Professor, W.P. Carey Management and Entrepreneurship at Arizona State University

Credit Union Governance Landscape

big.bright.minds. 2024

Introducing the Center for The Next Generation of Member Growth and a Preview of Our Next Research Center

The Evolution and Impact of AI in Credit Unions

Filene's cutting-edge research and proven innovations empower you to unlock your credit union's future.

Q1. What are some best practices for board governance strategies? Learn More

Q2. How do I maximize my Filene membership? Learn More

Q3. What's on the horizon for Filene's newest research centers? Learn More

Q4. How can AI help credit unions improve operational efficiency? Learn More

Advancing financial well-being by strengthening credit unions

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The future of financial services is changing and credit unions have always been innovators

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Questions

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Join us in asking and answering today's big questions.

Report #628 | Oct 17, 2024 | Members

Board Governance Culture Strategy and Planning

Lessons on Governance from Credit Union CEOs

Amy Hillman

*10 Minute Read: 13 credit union CEOs share valuable lessons learned from experiences with their boards.

Report #623 | Sep 19, 2024 | Members

Board Governance

Credit Union Governance Landscape

Amy Hillman

Bringing nearly three decades of both academic research and practical experience as a board member, Dr. Hillman has contextualized survey results with governance best practices for credit union leaders to consider as they continue to shape their board to be a strategic asset.

Blog | Oct 2, 2024

Q4 Quarterly Action Plan

Dive into upcoming research, join conversations on the hottest topics facing credit unions today and learn more about connecting with industry leaders at Filene events. Click to view our full plan below to see what's coming from Filene throughout Q4!

Report #607 | Apr 18, 2024 | Members

Accelerating Analytics: Creating and Fostering Academic-Credit Union Partnerships

Cheri Speier-Pero

The Center for Data Analytics has developed a series of reports focused on analytics readiness and, specifically, the levers a credit union must manage to accelerate value creation from its investments in analytics. This report focuses on the sixth and final readiness lever, which is related to partner/internal benefit creation.

Blog | Mar 25, 2024

Exciting Partnership with Vertice AI Enhances Member Voice Segmentation Solution

The Member Voice solution comes at a critical time for the credit union industry. With credit unions lagging banks in consumer satisfaction for the fifth consecutive year, the need for a nuanced understanding of member expectations and preferences has never been more pressing.

Report #628 | Oct 17, 2024 | Members

Board Governance Culture Strategy and Planning

Lessons on Governance from Credit Union CEOs

Amy Hillman

*10 Minute Read: 13 credit union CEOs share valuable lessons learned from experiences with their boards.

Report #623 | Sep 19, 2024 | Members

Board Governance

Credit Union Governance Landscape

Amy Hillman

Blog | Oct 2, 2024

Q4 Quarterly Action Plan

Report #607 | Apr 18, 2024 | Members

Accelerating Analytics: Creating and Fostering Academic-Credit Union Partnerships

Cheri Speier-Pero

Blog | Mar 25, 2024

Exciting Partnership with Vertice AI Enhances Member Voice Segmentation Solution

Topics in Action

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The big ideas, trends and insights helping credit unions adapt strategically and stay relevant with today's consumers.

Latest from Filene

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Report #632 | Nov 15, 2024

Artificial Intelligence Innovation

Year Two Lab Results: Vertice AI

Megan Freshour

One of the seven solutions selected to test in 2024 was to explore the potential opportunities for credit unions to leverage AI technology to drive deeper engagement with indirect members. To tackle this issue that has been a chronic pain point for credit unions for decades, the lab* at Filene partnered with Vertice AI to test if their platform can offer more ways to deepen relationships with indirect members.

Report #631 | Nov 13, 2024

Non-Interest Income Innovation Financial Well-being

Year Two Lab Results: Subscription-Based Pricing Models 2.0

In its second year, the lab* at Filene introduced Subscription-Based Packaging 2.0 as one of seven solutions for the 2024 testing phase. In the following report we share highlights from a collaboration between credit unions and the lab* at Filene including comprehensive qualitative feedback from members about the desirability of subscription-based packaging models in financial services.

Report #629 | Oct 31, 2024

Innovation

Filene Custom Incubator: Conductiv

Megan Freshour

The Filene Research Institute launched a Custom Incubator to identify and test emerging solutions that empower credit unions to innovate, grow and better serve their members. In this iteration, Filene partnered with Conductiv to test its platform, designed to enhance loan approval rates through the use of permissioned data without increasing risk.

Report #628 | Oct 17, 2024 | Members

Board Governance Culture Strategy and Planning

Lessons on Governance from Credit Union CEOs

Amy Hillman

*10 Minute Read: 13 credit union CEOs share valuable lessons learned from experiences with their boards.

Report #627 | Oct 8, 2024

How Credit Unions can Respond to Disasters and Build Community Resilience

Mai Nguyen
Ashley Tindall

As a trusted part of the community, credit unions can make a big difference in helping to build resiliency for their members. The case studies highlighted here give examples of how credit unions are currently responding to the unique needs of their communities through education, new low-cost products and services, and fundraising, among other things.

Report #625 | Oct 8, 2024

Strategy and Planning Diversity, Equity and Inclusion Culture

Bringing Together HBCUs and Community Financial Institutions

In 2023, Visa and the Filene Research Institute convened a group of leaders from community financial institutions and the ecosystem of Historically Black Colleges and Universities (HBCUs) to identify opportunities for collaboration and impact for their shared communities.

Blog

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Blog | Nov 8, 2024
Webinar: Unlocking the Future—Engaging Gen Z for Credit Union Growth
- Kimberly Lear
Review webinar materials from Unlocking the Future: Engaging Gen Z for Credit Union Growth hosted November 7th, 2024.
Blog | Oct 31, 2024
Innovation Artificial Intelligence

Thinking Forward: The Top 5 Biggest Frights Facing Credit Union Leaders
As the air turns crisp, pumpkins light our porches, and eerie costumes fill the streets, it's hard not to embrace the spooky spirit of Halloween! But for credit union leaders, the real frights aren’t found in haunted houses or ghost stories—they lurk within boardrooms, data centers, and the ever-changing financial landscape. Here are the top five challenges that keep credit union executives up at night—and they’re scarier than any Halloween horror.
Blog | Oct 30, 2024
Non-Interest Income Benchmarking and Key Performance Indicators

Webinar: The Impact of Losing Overdraft Protection and How Credit Unions Can Move Forward
- Jessica Gamache
- Taylor C. Nelms
Review webinar materials from The Impact of Losing Overdraft Protection and How Credit Unions Can Move Forward hosted October 29th, 2024.
Blog | Oct 18, 2024
Innovation

Webinar: the lab* at Filene, Year 3 Tests Revealed
- McKaye Black
This exciting session features highlights from the lab* at Filene's 3rd Annual Symposium and reveals the six selected credit union solutions that will be tested throughout 2025.

Events

Webinar | Dec 10, 2024

Your Roadmap to Excellence: Understanding Membership Options at Filene

Joel Hartzler

Explore your member benefits with Filene.

Event | Mar 1, 2025

Crash the GAC 2025

Washington D.C.

Applications to Crash the GAC 2025 is now live and will be accepted through December 1, 2024.

Our Membership

Unlock the future with Filene membership

With ideas, truth and cooperation at the core, Filene provides exclusive access to an innovative community, unbiased research and tools to put ideas into action.

What does membership include? Am I a Member?

If we can fund the research that will benefit all credit unions, it will be beneficial for all members. Our relationship with Filene has helped us move our efforts forward as well as the movement.

Merry Pateuk

SVP, Industry Engagement
Velera

Big Questions We're Asking

Topics in Action

Testing Communities

DIY

Revolutionizing finance through innovation, truth, and cooperation.

Advancing financial well-being by strengthening credit unions

Join us in asking and answering today's big questions.

What are some best practices for board governance strategies?

How do I maximize my Filene membership?

How can credit unions leverage data analytics to better understand their members' behavior and preferences?