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Research

Everything we do starts with research. At Filene Research Institute, we’re driven to learn what makes credit unions tick. And what could make them tick even better. We spend our days—and sometimes our nights—connecting with leaders from credit unions, academia, public policy, business, and technology to deliver the world’s best thinking and tools to stay competitive for credit unions and cooperative finance.

Latest Publications

Five Challenges: Enhancing Women’s Leadership in Credit Unions

Gender matters. Women feel more valued when working for a female CEO. Men feel more committed to the credit union when serving under another man. These and a thousand other gender nuances profoundly affect both sexes as they strive for leadership positions. For more than a year, Melissa Thomas-Hunt and Mahak Nagpal of the University of...

The Personal Touch: Optimizing Feedback Loops in Financial Services

Perhaps no industry in the world collects more consumer data than financial institutions. Banks and credit unions know where, when, and how often consumers spend money and how much they spend. They have intimate knowledge of account balances, borrowing trends, and aggregate spending patterns. They can know when consumers have...

Blueprints for Innovation: The Latest Concepts from Filene i3, Fall 2014

If you look at a graph representing the number of credit unions in the United States over the past decade, you’ll notice it closely resembles the downward slope of a double black diamond ski run. By most accounts, this decline can be attributed to the difficulty many small credit unions...

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Top Publications

The Consumer Experience: Financial Institution Preference and Usage Factors

Today's consumers confront a variety of banking options. Factors like personal trust, household income, and convenience all weigh, in different ways, on consumers' preferences between and among banks and credit unions. This report analyzes consumer survey data to better understand these usage factors and allows productive comparisons between institutions. The data...

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