Filene Research Institute

Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.

Research Publications

  1. Member Satisfaction Levels: National Norms for Comparing Local Survey Results

    • Fried, Harold O., Union College; Robert F. Hoel, Filene Research Institute; and William A. Kelly, Jr., University of Wisconsin-Madison.
    • Jan 1, 1998 No Comments

    This report presents the results of a national survey that measured credit union members’ level of satisfaction with different aspects of their credit unions’ services. The report provides national norms on member satisfaction that allow an individual credit union to survey its members and make a direct comparison of its performance with the performance of credit unions in general.

    This report presents the results of a national survey that measured credit union members’ level of satisfaction with different aspects of their credit unions’ services. The report provides national norms on member satisfaction that allow an individual credit union to survey its members and make a direct comparison of its performance with the performance of credit unions in general.

    categories » Management, Marketing, Consumer Behavior and Market Research, Performance Measures

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