Filene Research Institute

Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.

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Research Publications

  1. How Credit Union Mergers Affect Service to Members

    • Fried, Harold O., Union College, C. A. Knox Lovell, University of Georgia and University of New South Wales, and Suthathip Yaisawarng, Union College.
    • Jan 1, 1999 No Comments
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    This study explores how credit union mergers affect service to members, and gives leaders the tools to measure merger impact on members of both credit unions.

    This study explores how credit union mergers affect service to members, and gives leaders the tools to measure merger impact on members of both credit unions. Researchers examined 1,624 credit unions prior to merger and their performance for three years after a merger.

    The study goes beyond traditional financial analysis and member surveys, and uses a sophisticated analytic technique that measures “member service efficiency”.

    categories » Economic Issues - Credit Unions, Management, Market Structure and Field of Membership, Mergers, Philosophy and Values

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