Performance Measures Publications
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Tracking the Relationship Between Credit Union Governance and Performance
Jesse Chen, Antonio Spizzirri, Matt Fullbrook - Clarkson Centre for Board Effectiveness, Rotman School of Management, University of Toronto | Aug 3, 2010
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Employee Voice and (Missed) Opportunities for Learning in Credit Unions
Ethan R. Burris, PhD, Assistant Professor of Management, University of Texas at Austin; James R. Detert, PhD, Assistant Professor of Management, Cornell University; and David Harrison, PhD, Mary J. and Frank P. Smeal Professor of Organizational Behavior | May 19, 2010
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Exploring Ongoing Member Loyalty: Net Promoter in Credit Unions
Laura Brooks, PhD, Satmetrix and Michelle Bloedorn, Member Loyalty Group | Mar 15, 2010
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Characteristics of Credit Union Mergers: 1984-2008
Luis Dopico, Macromatrix; James Wilcox, UC-Berkeley | Aug 12, 2009
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A Comparison of Bank and Credit Union Pricing
Steve Swidler, PhD, J. Stanley Mackin Professor of Finance, Auburn University | Aug 10, 2009
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Thriving Large Credit Unions
Robert Hoel, PhD, Colorado State University | Oct 7, 2008
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Financially High-Performing Credit Unions
Dr. Harold Sollenberger, Professor of Accounting and Information Systems, The Eli Broad Graduate School of Management, Michigan State University | Feb 9, 2008
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A Historical Review of Information Technology, Outsourcing and Survival in the Credit Union Industry, 1992-2005
Victor Stango, PhD, Associate Professor of Economics, Tuck School of Business, Dartmouth College | Oct 25, 2007
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Determinants of Credit Union and Commercial Bank Failures: Similarities and Differences, 1981-2005
James A. Wilcox, PhD, Kruttschnitt Family Professor of Financial Institutions, Haas School of Business, University of California-Berkeley | May 31, 2007
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A Fresh Approach to Measuring Member Loyalty
Laura Brooks, PhD, Vice President, Research and Business Consulting Satmetrix Systems | Mar 30, 2007
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