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Products & Services

Impact pilots and programs are proven, tangible products and services customized for credit unions. They bring solutions to the most pressing problems.

It’s a Money Thing | Pilot

It’s a Money Thing | Pilot

Attract and Retain The Next Generation of Members Learn More and Register for an Informational Webinar! THE PROBLEM: Young adults (Gen Y) face financial pressures that will jeopardize and limit their economic opportunities.  This, combined with a lack of financial aptitude and overconfidence in financial matters, could be a recipe...

Larky | Pilot

Larky | Pilot

A Mobile Member Loyalty Platform  Learn More and Register for an Informational Webinar! PROBLEM: Stronger member loyalty leads to higher retention rates, increased interchange revenue, and greater wallet share. However, research shows that up to 20% of consumers are likely to switch their financial institution this year, and in 2013, 33%...

Innovation Immersion

Innovation Immersion

PROBLEM: Credit unions need to innovate. The people and communities that you serve look to you to solve their problems. Competition has never been more fierce, differentiation has never been harder to achieve, and your board expects results. SOLUTION: Filene’s Innovation Immersion program helps credit unions execute on innovation, ideas,...

Social Media Advisory

Social Media Advisory

PROBLEM: Our research on social media indicates that this important communication tool has moved well beyond a "nice to have" to a brand expectation for consumers. SOLUTION: That's why we're introducing our Social Media Advisory solution, a program that assists credit unions in developing social media strategies. Done effectively, social...

Digital Strategies

Digital Strategies

Participate in our Digital Spending & Strategy Survey: Sign-Up Here!   PROBLEM: Online is the primary research and shopping channel for a majority of consumers. Fifty percent of consumers report searching exclusively online for financial services products. And, consumers select the product before the institution. Selling online is crucial for credit...

Consumer Insights

Consumer Insights

PROBLEM: Many credit unions today don’t know why online shoppers in their markets select the financial institutions, products, and services that they do. And a myriad of factors drive their buying decisions, from rates and branch location to mobile deposit capture and more. This lack of local market insight hinders credit...

QUEsocial (Social Media)

QUEsocial (Social Media)

Social media is new, exciting, and tricky. It's tricky because you’re ceding control to the masses. It's tricky because, while social media promises lower costs, measuring effectiveness is harder. It's tricky enough that some credit unions are even rethinking it's worth. An August CUNA Lending and Marketing Council survey reports...

Vertex (Virtual Coaching)

Vertex (Virtual Coaching)

  Your people are your future. Cultivate mid-level managers through improved sales and service levels, reduced mistakes, and increased employee accountability. This year-long program is more customized and affordable than sending a manager away to a week-long management training program. The Vertex program will develop managers who have the ability...

Leeflet (Digital Marketing)

Leeflet (Digital Marketing)

Filene is excited to announce Leeflet, which will improve the cost efficiency and marketing effectiveness of your credit union through a uniquely simple idea: delivering targeted brochures electronically. The average-size credit union spends $50,000/year on paper brochures, with no way of knowing if they are ever read or acted upon....

SavvyMoney (Consumer Debt Management)

SavvyMoney (Consumer Debt Management)

SavvyMoney is a comprehensive resource for credit union members to take control of their finances. SavvyMoney services allow members to learn, assess and manage their finances through a suite of co-branded online tools. These include assessment and monthly tracking of the member credit score; savings recommendations including the credit union’s lending products; and...