Filene Fellow Bob Manning is a go to guy for the media on consumer credit issues.
More ...Filene's Ideas Grow Here
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Fellow Weighs in on Credit Cards
- Mar 12, 2010 No Comments
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categories » Economic Issues - Credit Unions, Filene News, Marketing, Consumer Behavior and Market Research
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Family Financial Security Symposium
- Mar 9, 2010 No Comments
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The University of Wisconsin – Madison, School of Human Ecology, is hosting a symposium on Family Financial Security on April 19th – 20th, 2010 in Madison, WI. The symposium will offer participants a better understanding of consumer behavior and financial decision making in our current economic environment. Speakers from the Federal Reserve Bank, Harvard, Columbia and University of Wisconsin will engage in discussions of how programs, policies, and products can best promote family financial security. There is a discounted rate for non-profit registrants.
More ...categories » Filene News
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What is the sound of a window closing?
- Mar 5, 2010 5 Comments
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SInce the financial crisis commenced in September 2008, I’ve kept track of the number times credit union’ers have said, “We need to take advantage of this crisis and grow our business.“
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Bootstrapping: An essential innovation competency
- Mar 3, 2010 7 Comments
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Sramana Mitra’s recent Forbes.com article laments the overemphasis of fundraising and underemphasis of “bootstrapping” in business school entrepreneurship classes. Students learn the ins and outs of attracting venture capital to their idea, Mitra argues, but precious little about how to actually get that idea off the ground from an operational perspective. As a result, the argument continues, students are left with unrealistic expectations and the promise of little more than failure.
More ...categories » Innovation
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Refreshing enough for the NY Times
- Feb 24, 2010 2 Comments
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Regulation’s Silver CU Lining?
- Feb 23, 2010 No Comments
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The new strictures on credit cards landed yesterday. The Fed’s new overdraft opt-in rules are already causing ulcers among big banks and credit unions alike. And the debate continues over a proposed new Consumer Financial Protection Agency. (passed in the House, pending in the Senate). What’s the good news again?
More ...categories » Economic Issues - Policy, Regulation and Deposit Insurance
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Road Trip
- Feb 16, 2010 5 Comments
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When your boss suggests you take a one week trip through the upper Midwest in February, there are three thoughts that run through your brain
More ...categories » Filene News, Research in Motion
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Interesting
- Feb 8, 2010 4 Comments
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Don’t tell me that “credit unions and financial stuff is too boring to communicate in an interesting way.” That’s horse hockey.
More ...categories » Marketing, Consumer Behavior and Market Research
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Customer Experience and Credit Union Opportunities: A Collaboration with McKinsey & Company
- Feb 1, 2010 No Comments
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“Credit unions seem to be like the guy who’s best friends with every girl in school but can’t get a date.”
Every high school has a Tom. He’s a decent student, and he’ll attend an OK college. He’s on the cross-country team but finishes most races out of the top 10. His pants are a few years past the going style. Tom is earnest and sincere, and actually pretty fun once you get to know him. His sincerity has won him the confidence of many of the girls. But Tom has one big hang-up. When it comes to serious dating, Tom always strikes out. He can get a date to the dance, but long-term, steady relationships are where he falls short. Every girl likes Tom well enough, but none of them will commit to him. Credit unions are like Tom.
More ...categories » Consumer/Member Data, Human Resource Issues, Marketing, Consumer Behavior and Market Research
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Encouraging Disruption
- Jan 31, 2010 4 Comments
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The best innovations are disruptive. They change human behavior, turn status quo upside down, relieve stress for some, and increase stress for others (the competition, mainly). Interestingly, as we all reach for that game-changing, disruptive idea, we are simultaneously promoting the exact opposite within our organizations. Conformity, predictability, and normalcy are traits that make the days go by smoother. These are the traits that get you hired, promoted, and trusted.
These are also the traits that virtually guarantee that you will never disrupt the marketplace with any meaningful innovation.
More ...categories » Innovation
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