Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.


Online Experience Review

Rob Rubin is the founder and CEO of Facilitas, the organization behind FindABetterBank.com and BankSwitcher. Prior to starting Facilitas, Rob spent eight years at Forrester Research, Inc., most recently as Vice President of Forrester Data. While at Forrester, Rob authored many reports about how technology changes consumer behavior. Rob started Facilitas because he is passionate about making it easier for consumers to shop for and switch financial institutions. Read more about his work with credit unions. Email research@filene.org with questions.