Design for Digital

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Led by Filene Fellow, Gerald Kane, The Center for Design for Digital will tackle the complex and evolving digital landscape to help credit unions drive growth through better, more efficient processes internally and better, more engaging experiences for both their members and their employees.

Gerald Kane Dept. Head, Chair of Business Admin & Professor, Dept. of Mgmt. Information Systems at Terry College of Business, University of Georgia

Featured

Report #680 | Sep 28, 2026

Payments Artificial Intelligence Innovation

The New Money Movement Landscape

McKaye Black

Agentic payments are beginning to shift commerce from “click-to-pay” to “decide-to-pay.” As AI agents gain the ability to act within delegated authority, credit unions will need to think differently about authorization, authentication, controls, and accountability.

Report #677 | Aug 17, 2026 | Members

Artificial Intelligence Strategy and Planning Benchmarking and Key Performance Indicators

A Movement in Transition

This report looks at what Filene’s digital benchmarking data says about credit unions’ readiness for digital change. The findings point to a movement with real ambition, but uneven execution across strategy, talent, infrastructure, member experience, AI readiness, and ecosystem partnerships.

Next Event

Member Exclusive Webinar | Nov 5, 2026

Designing Digital Experiences That Work: Why Data Is the Foundation for Reliable AI

As AI becomes embedded in digital banking, service and operations, the biggest barrier to better member experiences may not be the AI itself. It’s the data and infrastructure behind it. Join Dr. Jerry Kane and guest experts for a practical discussion about what credit unions need to get right to make AI-enabled experiences accurate, consistent and useful, from data quality and access to governance, architecture and the growing challenge of linking tools that were never built to work together.

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