Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.

Performance Measures

  1. Credit Union Sustainability: Costs, Consolidation, and Differentiation

    • James Wilcox, Lowrey Professor of Financial Institutions, Haas School of Business University of California, Berkeley; John Lass, Senior Vice President, CUNA Mutual Group; Rashi Glazer, Professor, Haas School of Business University of California, Berkeley
    • Oct 24, 2011 1 Comment
    • Bookmark and Share
    Cover-_berk-_web

    “We only know two things about the future: (1) It cannot be known. (2) It will be different from what exists now and from what we expect,” said management sage Peter Drucker. What is obvious, even without a crystal ball, is that credit unions need to be lean and disciplined so that they are ready to face the certain uncertainties. We need to be sustainable.

    More ...

    categories » Colloquium, Market Structure and Field of Membership, Mergers, Performance Measures

  2. Operational Efficiency: Process Improvement Opportunities for Credit Unions

    • Sheila Shaffie, Principal, ProcessArc, and Shahbaz Shahbazi, Principal, ProcessArc Foreword by Dennis Campbell, Associate Professor, Harvard Business School
    • Sep 22, 2011 1 Comment
    • Bookmark and Share
    Cover-_web

    Without incentives, people tend to do things the way they did them before. In business, that often means muddling through complicated processes or inefficient workarounds.

    More ...

    categories » Management, Performance Measures, Strategy

  3. Credit Union Strategic Growth and Budgeting

    • Mike Higgins, Jr., Partner, Mike Higgins & Associates
    • Sep 20, 2011 3 Comments
    • Bookmark and Share
    Metal_wheel_blueprint-_web

    Strategic budgeting sessions tend to be disappointing or unrealistic, and they are often both.

    More ...

    categories » Management, Performance Measures, Strategy

Blog Categories