Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.
Volunteer credit union boards display a broad range of competence and engagement. This research aimed to identify any relationship between good governance and good financial performance. This report expands on two recent Filene governance reports: The Board’s Role in Credit Union Mergers and Recruitment and Selection Practices at Credit Union Boards.
More ...categories » Boards of Directors, Performance Measures
If a tree falls in a forest and nobody is around to hear it, does it make a sound? The surprisingly simple question provokes daily debate among philosophy professors. But it also burrows to the heart of a serious credit union management challenge: If an employee has a valuable idea but nobody is around to hear it, can it make a difference? More critically, if the right person doesn’t hear it, will it make a difference?
More ...categories » Human Resource Issues, Management, Performance Measures
It’s well established that credit unions tend to command more loyalty and satisfaction than banks. What’s interesting is how. In Exploring Ongoing Member Loyalty: Net Promoter® in Credit Unions, authors Laura Brooks, Satmetrix and Michelle Bloedorn, Member Loyalty Group, use Net Promoter Scores, credit union case studies, and a cadre of high-performing credit unions to illustrate the how and the why of credit union member loyalty.
More ...categories » Market Structure and Field of Membership, Marketing, Consumer Behavior and Market Research, Performance Measures