Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.


Innovation

  1. Get in the Game: How Credit Unions Can Engage Members, Solve Problems, and Improve Skills with Game Thinking

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    Worldwide, three billion hours are spent playing video games each week. The five million “extreme” gamers in the United States play an average of 45 hours per week, more than the average worker spends earning a living. In contrast, consumers spend only 2.6 hours per month on financial planning and budgeting.

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    categories » Innovation, Marketing, Consumer Behavior and Market Research, Strategy

  2. Is Bank of America More Consumer-Friendly than Your Credit Union?

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    Loan terms may not seem very hard to understand for people like you. Chances are you work in financial services. Lingo like points, APR, balloon, FHA, piggyback, PMI, and escrow rolls off of your tongue. You can compare mortgage offers quicker than Snooki can spray on a tan.

    Want to know a secret? Most people can’t.

    Want to know something else? It’s our fault.

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    categories » Innovation, Marketing, Consumer Behavior and Market Research, Philosophy and Values

  3. Innovation Engineering

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    View the recorded March 22nd ‘Lunch with Ed’ session below as Denise Gabel and Doug Hall discuss Innovation Engineering.

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    categories » Collaboration, Innovation, Podcasts and Videos