Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.
What if one day you dropped all the rules and encouraged employees to do ‘what is right for the member’? What if that meant they could change rates, approve loans for anyone, and solve complaints however they wanted? And what if, as a result of the move, your delinquencies actually went down, and your productivity and profitability rose?
More ...categories » Human Resource Issues, Management, Strategy
The Filene Research Institute has begun a very important research project that will provide significant benefits to the credit union movement by determining the key attributes and performance skills common among highly successful middle managers.
More ...categories » Human Resource Issues
Want to help members? Here’s one more simple way. Tax assistance programs are becoming an increasingly popular option for credit unions to offer to their members and the communities they serve. Financially beneficial services such as these are a vital part of our economic recovery.
More ...categories » Human Resource Issues, Limited Income Households