Filene Research Institute

Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.


Human Resource Issues

  1. Customer Experience and Credit Union Opportunities: A Collaboration with McKinsey & Company

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    “Credit unions seem to be like the guy who’s best friends with every girl in school but can’t get a date.”

    Every high school has a Tom. He’s a decent student, and he’ll attend an OK college. He’s on the cross-country team but finishes most races out of the top 10. His pants are a few years past the going style. Tom is earnest and sincere, and actually pretty fun once you get to know him. His sincerity has won him the confidence of many of the girls. But Tom has one big hang-up. When it comes to serious dating, Tom always strikes out. He can get a date to the dance, but long-term, steady relationships are where he falls short. Every girl likes Tom well enough, but none of them will commit to him. Credit unions are like Tom.

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    categories » Consumer/Member Data, Human Resource Issues, Marketing, Consumer Behavior and Market Research

  2. Three Credit Union Leaders on the Opportunities for Young Professionals

    Credit Unions and Social Responsibility

    Steve Delfin, National Credit Union Foundation

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    categories » CU Tomorrow, Human Resource Issues, Management, Podcasts and Videos, Young Adult Recruiting

  3. Attracting and Retaining Young, High-Potential Employees

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    In Attracting and Retaining Young, High-Potential Employees, by Ben Rogers, Filene surveyed more than 200 credit union professionals younger than 30 and gained insights into their relationships with their employers. These young professionals are impressed with their credit union’s commitment to their members and communities. On the other hand, many of the employees surveyed believe that their pay is not competitive and that they work with outdated technology or processes.

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    categories » CU Tomorrow, Human Resource Issues, Research in Motion