Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.


Human Resource Issues

  1. Free and For-Pay Tax Preparation Programs at Two Credit Unions: SECU and UW Credit Union

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    Want to help members? Here’s one more simple way. Tax assistance programs are becoming an increasingly popular option for credit unions to offer to their members and the communities they serve. Financially beneficial services such as these are a vital part of our economic recovery.

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    categories » Human Resource Issues, Limited Income Households

  2. Lunch with Ed

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    Edward Filene – ‘Ed’ as we affectionately call him around here – is the spiritual grandfather of American credit unions. Even though we named a research institute after him, he didn’t respond to our invitation for lunch. So we’re bringing his bust instead.

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    categories » Filene News, Human Resource Issues, Podcasts and Videos, Research in Motion

  3. Employee Voice and (Missed) Opportunities for Learning in Credit Unions

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    If a tree falls in a forest and nobody is around to hear it, does it make a sound? The surprisingly simple question provokes daily debate among philosophy professors. But it also burrows to the heart of a serious credit union management challenge: If an employee has a valuable idea but nobody is around to hear it, can it make a difference? More critically, if the right person doesn’t hear it, will it make a difference?

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    categories » Human Resource Issues, Management, Performance Measures