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Filene: The Blog

Tales of Our Digital Strategies Community in Austin

“If you’ve done it, it ain’t braggin’.” That’s what the locals would likely say after experiencing 3 days with us in Texas. Members of our Digital Strategies Community met in Austin, TX to connect, learn, stretch, and ideate around their ongoing journeys in digital strategy. 

Be Among the First to Test Filene’s New Relationship-Building Product Concept

A well-established sales and service culture supplemented by effective training for member service representatives is a good start. But to help your MSRs offer the right products to the right members, your credit union needs the right systems. And that’s where Just4You comes in.

Filene Welcomes New Board of Directors

We're welcoming three new credit union CEOs to Filene Research Institute's administrative board of directors this year.

Filene Heads to the Autobahn with FinovateSpring 2014

In just under two months, 70 handpicked companies will take the stage at FinovateSpring 2014. Filene Research Institute will be there to soak in the interesting ideas, consider credit union applications, and pick out the ones worth your consideration.

Join Us for a Channel Delivery Workshop in April

Join Us for a Channel Delivery Workshop in April

Filene Research Institute is teaming up with Credit Union Central of Canada to host a one-day workshop on April 14 in Montreal, Canada to look at what financial institutions need to track to make channel delivery decisions.

Three Cheers for Tansley Stearns

Three Cheers for Tansley Stearns

I’m happy to announce the promotion of Tansley Stearns to chief impact officer. In this role, Tansley will help credit unions, credit union leagues, and credit union service organizations across North America apply Filene Research Institute’s research and innovation findings.

Filene @ Oxford: 3 Ideas

Filene @ Oxford: 3 Ideas

When you're walking on the same cobblestones that Adam Smith once trod, you have to be careful about calling something an "insight." But among the mortals last week I gained three insights from three smart people at Oxford.

Rethinking Financial Services with Human-Centered Design

Rethinking Financial Services with Human-Centered Design

Design thinking is seeping into the financial services industry with banks and credit unions using it to address consumer needs around savings, credit, payments, and more. Filene Research Institute will host a one-day colloquium on March 26 at Brazos Hall in Austin, Texas to help financial leaders inject design thinking into their own organizations.