Through independent research and innovation programs, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.
As the financial services industry becomes more complex, more competitive, and more crowded, engaged employees are a critical ingredient contributing to credit union success. Filene held a colloquium at Loyola University in Chicago to examine the roles that compensation, human resource management, and organizational development play in a credit union’s ability to create a culture of excellence that engages in exceeding members’ expectations.
categories » Colloquium, Human Resource Issues
Do credit unions trust each other enough to make collaboration happen? In the face of diminishing margins, increasing expenses, fierce competition, and declining memberships, credit unions must trust each other and collaborate to survive. Connecting the Dots on Credit Union Collaboration: A Colloquium at the Wharton School of the University of Pennsylvania, summarizes the key findings of a 2007 colloquium of academics, practitioners and consultants, which was sponsored by Filene in conjunction with the Wharton School.
categories » Collaboration, Colloquium, Innovation, Management, Technology
The purpose of this colloquium was to examine emerging theories of behavioral economics, and to apply those theories to credit union practices. Holt and Charness challenged participants to understand the biases that come into play in making strategic decisions, and apply this knowledge to their work in credit unions.
categories » Colloquium, Human Resource Issues, Management, Philosophy and Values