Today, we're welcoming Andrew Downin as Filene's new innovation director! In this role, Andrew will lead our prestigious i3 (Ideas, Innovation, Implementation) program, along with subsequent testing of its financial product, service, and business model ideas.
We’re excited to welcome two of our newest bronze benefactors: the National Association of Federal Credit Unions and D+H.
We searched nationwide for products to test in our new accessible financial services incubator, funded by a grant from the Ford Foundation. These products had to be innovative in ways that benefit low-and-moderate-income consumers, and the four products we selected from more than 20 submissions show promise of doing just that.
Everything we do starts with research at Filene, and we're excited to welcome Jonathan Morduch and Christopher Nicholls as new research fellows. Jonathan and Christopher join seven other individuals from prominent universities, nonprofits, and financial organizations across North America currently serving as research fellows.
The Filene Research Institute, in partnership with the World Council of Credit Unions (WOCCU), seeks to shed light on the challenges and opportunities faced by employees and volunteers at North American and international credit unions. Respond today to be entered for a chance to win one of ten $50 Amazon gift cards.
Today we sat down with Michael Neill from Michael Neill and Associates to discuss employee engagement and how managers impact it.
As a self-professed “credit union junkie,” I had a real gift of a day yesterday. I was able to tour America’s Credit Union Museum in beautiful Manchester, New Hampshire, where the leaves were changing and the sky was blue with the trees glistening gold and red in the sun.
Filene staff has the wonderful opportunity to travel all over the world sharing our work. I'd like to share three recent observations that are germane to credit union strategy.
http://hbr.org/product/td-canada-trust-abridged/an/110049-PDF-ENGCredit unions confront challenges about prioritizing channel delivery every day. In an effort to be good at everything from branch service, to web design, to mobile delivery, they run the risk of being exceptional at nothing.
Last week in Princeton, New Jersey, we absorbed all the brain food we could at big.bright.minds 2013. Hosted by Princeton University professor Eldar Shafir, the attendees from credit union land and beyond experienced a masterclass on behavioral economics from ideas 42.