Filene Fellow Bob Manning is a go to guy for the media on consumer credit issues.
More ...Ideas Into Action
Prize-linked Savings (2006)
Developing life-long financial habits by adding an element of chance to the discipline of savings.
Virtual Finance (2007)
Connecting students to financial topics in a 3-dimensional, interactive environment.
Responsible Rent Loan (2009)
Supporting quality tenants and investment property owners with a solution that addresses the needs of both parties.
Featured Research Projects
Delivering Financial Education to Graduating College Students
In this special report made possible, in part, by PSCU Financial Services, researchers Bob Hoel and Ron Smith found that conducting quick, low-cost financial education seminars to graduating college students could be a potent tool for credit unions to engage with young adults at a pivotal time in their financial lives.
Customer Experience and Credit Union Opportunities: A Collaboration with McKinsey & Company
This report, a collaboration between the Filene Research Institute and global consultancy McKinsey & Company, explores: 1) Why do consumers consistently give credit unions their highest satisfaction scores and yet take their business elsewhere? and 2) just as importantly, what can credit unions do about it?
What People Pay: Deposit Account Fees at Banks and Credit Unions
Credit unions are rightly concerned about the development of a new regulatory agency and the consequences of regulations that would inhibit their ability to serve consumers. One approach credit unions are utilizing to mitigate this risk is illustrating to policymakers how they are different from other players in the financial services industry.
The Credit C.A.R.D. Act: Opportunities and Challenges for Credit Unions
How will the 2009 C.A.R.D. Act affect credit unions? The industry-wide return on assets of credit cards plunged from 3.3% in 2006 to 1.4% in 2008 and huge issuers will need to recoup those profits in the new environment. Author Adam Levitin calls the act “the most significant piece of credit card legislation in a generation.”
Key Findings: Blueprints for Innovation (early 2010)
Filene’s i3 innovation program is pleased to make available to credit unions 14 new ideas in its latest innovation catalog Key Findings: Blueprints for Innovation (early 2010 edition).
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