Through independent research and innovation, the Filene Research Institute explores issues vital to the future of credit unions and consumer finance.
Geographically, I’m the lucky one.
George, swung through the upper midwest in February. I got to hit Vancouver, Seattle and Portland in March. That’s one continental divide and two time zones away from Madison’s deep winter. Lewis and Clark, eat your hearts out.
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Developing life-long financial habits by adding an element of chance to the discipline of savings.
Connecting students to financial topics in a 3-dimensional, interactive environment.
Supporting quality tenants and investment property owners with a solution that addresses the needs of both parties.
This report, a collaboration between the Filene Research Institute and global consultancy McKinsey & Company, explores: 1) Why do consumers consistently give credit unions their highest satisfaction scores and yet take their business elsewhere? and 2) just as importantly, what can credit unions do about it?
Credit unions are rightly concerned about the development of a new regulatory agency and the consequences of regulations that would inhibit their ability to serve consumers. One approach credit unions are utilizing to mitigate this risk is illustrating to policymakers how they are different from other players in the financial services industry.
How will the 2009 C.A.R.D. Act affect credit unions? The industry-wide return on assets of credit cards plunged from 3.3% in 2006 to 1.4% in 2008 and huge issuers will need to recoup those profits in the new environment. Author Adam Levitin calls the act “the most significant piece of credit card legislation in a generation.”
Filene’s i3 innovation program is pleased to make available to credit unions 14 new ideas in its latest innovation catalog Key Findings: Blueprints for Innovation (early 2010 edition).
It’s well established that credit unions tend to command more loyalty and satisfaction than banks. Authors Laura Brooks and Michelle Bloedorn use Net Promoter Scores and credit union case studies to illustrate the how and the why of credit union member loyalty.
